Michael Kors Sales Supervisor

Michael Kors is a global luxury lifestyle brand within Capri Holdings Limited, renowned for its accessible American luxury in ready-to-wear, accessories and leather goods. The brand operates an international retail network and emphasizes an elevated client experience, strong visual identity and commercial rigor across its stores.

1. Drive personal and store sales performance through effective clienteling, upselling and follow-through on post-sale service (shipping, alterations, special requests).
2. Coach, motivate and develop sales associates to maximize individual and team sales results and to maintain brand service standards.
3. Deliver exemplary customer service; resolve client complaints promptly to preserve client relationships and brand reputation.
4. Support store operations including cash controls, register management, inventory processes, shipping/receiving protocols and participation in inventories.
5. Implement and maintain visual merchandising directives to ensure the sales floor is organized, stocked and aligned with the brand image.
6. Contribute to loss prevention and physical security procedures and ensure adherence to company policies and grooming standards.

1. Minimum two years of specialty retail experience, preferably in luxury or premium apparel/accessories.
2. Demonstrated ability to achieve sales targets and to coach others in selling techniques and client development.
3. Strong organizational aptitude with experience in inventory control, cash handling and POS procedures.
4. Professional appearance and adherence to brand image and grooming standards.
5. Effective communication skills and the ability to manage customer service escalations.

1. Clienteling
2. Upselling and closing techniques
3. Visual merchandising
4. Inventory control and stock management
5. Cash handling and point-of-sale (POS) operation
6. Loss prevention and risk management
7. Team coaching and training
8. Customer complaint resolution

Minimum 2 years of specialty retail experience; luxury or premium brand experience preferred, with exposure to store supervisory responsibilities and sales coaching.

High school diploma or equivalent required; post-secondary study in retail, business or a related field preferred.

The brand fosters a fast-paced, customer-focused retail culture that values polished presentation, teamwork and commercial performance. Employees are expected to deliver elevated service, adhere to brand standards and contribute to a collaborative environment where development and coaching are part of daily operations.