Michael Kors Sales Supervisor

Michael Kors is a global luxury fashion house known for accessible luxury in ready-to-wear, handbags and accessories. The brand is part of Capri Holdings and operates an international retail network and wholesale business; as an employer it emphasises commercial creativity, brand consistency and opportunities for internal mobility across the Capri portfolio.

1. Inspire, coach and support the store sales team while partnering with store leadership to cultivate a culture of accountability and high performance.
2. Assist in onboarding, training and development of team members to ensure consistent service standards and team readiness.
3. Drive inclusive, high-quality customer experiences across in-store and virtual shopping channels to build loyalty and repeat business.
4. Ensure proactive clientelling by maintaining client communication using clientelling apps and tools and by managing the client database to increase sales.
5. Set, communicate and monitor sales goals and KPIs; support the team to achieve targets and translate metrics into daily priorities.
6. Promote loss prevention best practices and collaborate with store leadership to address operational and security concerns.
7. Use company communication platforms effectively and act on corporate updates and directives.

1. Proven retail experience in a customer-focused, fast-paced environment; supervisory or team-leading experience preferred.
2. Demonstrated ability to lead with empathy, clarity and respect for diverse working styles.
3. Comfort with digital tools and an openness to use technology to enhance the customer experience.
4. Strong organisational and interpersonal skills with attention to detail.
5. Familiarity with retail KPIs and Microsoft Office.
6. Proficiency in English, both spoken and written.

1. Clientelling apps and tools
2. Microsoft Office
3. Sales and KPI management
4. Coaching and team development
5. Customer service excellence
6. Loss prevention and operational compliance
7. Omnichannel/virtual shopping

Proven retail experience with responsibility for sales delivery and customer service; supervisory or team-lead experience in a fast-paced, customer-centric environment is preferred, ideally within fashion or luxury retail.

Secondary education or equivalent; vocational qualification in retail, sales, hospitality or a related discipline is advantageous.

Cross-brand discounts and private employee sales; vacation allowance (paid time off); internal mobility across Capri brands; Employee Assistance Program for confidential support.

Michael Kors fosters a high-energy, design-driven retail culture that values commercial creativity and team development. The workplace emphasises inclusivity, mentorship and cross-brand opportunities within the Capri Holdings group.