Michael Kors Sales Supervisor

Michael Kors is a globally recognised luxury fashion brand within Capri Holdings, known for accessible luxury in ready-to-wear, accessories and leather goods. As part of a multinational luxury group, the brand emphasises premium customer service, visual excellence and retail leadership, offering a fast-paced retail environment with strong focus on team development and commercial performance.

1. Lead, inspire and coach Jet Set Ambassadors to deliver elevated customer experiences in-store and through virtual shopping, fostering a culture of performance and accountability.
2. Drive personal and store sales goals by setting KPIs, analysing sales reports, developing action plans and tracking business results to maximise revenue and units sold.
3. Support onboarding, training and continuous development of the store team; provide regular feedback and performance evaluations to the Management Team.
4. Maintain visible floor presence, role-model grooming and brand image standards and empower the team to resolve customer service issues in the customer's best interest.
5. Manage client communications and proactively maintain the client database, utilising all available channels and company communication platforms to drive loyalty and repeat business.
6. Collaborate with the District/Visual Merchandising team to implement visual directives and ensure store presentation aligns with brand standards.
7. Support store operations including stock and inventory processes, loss prevention measures and store audits to protect company assets and ensure operational compliance.
8. Leverage technology for inventory management, sales analysis and customer engagement to optimise performance and service delivery.

1. Proven retail and team management experience with a fast-paced retailer.
2. Demonstrable ability to meet and exceed sales targets and manage KPIs.
3. Strong coaching skills with experience in onboarding and developing retail staff.
4. Technology-proficient: comfortable using digital sales tools, client databases and Microsoft Office.
5. Fluent English; professional communication skills across customer and internal channels.
6. High standards of personal presentation and adherence to brand grooming policies.

1. Microsoft Office
2. Retail Math
3. KPIs
4. Virtual Shopping
5. client database
6. inventory management
7. sales analysis
8. loss prevention
9. visual merchandising directives
10. behavior tool kit

Relevant proven retail and management experience in a fast-paced, customer-focused environment. Experience leading a frontline sales team and delivering consistent commercial results is required.

Secondary education or equivalent; vocational training or a degree in business, retail management or a related field is desirable.

Michael Kors operates a commercial, customer-centric retail culture that prizes speed, energy and optimism. The workplace is collaborative and performance-driven, with clear focus on talent development, visual excellence and delivering elevated customer experiences across physical and digital channels.