Michael Kors Sales Supervisor

Michael Kors is a global luxury lifestyle brand within the Capri Holdings group, known for accessible luxury fashion, accessories and leather goods. As an employer the brand operates fast-paced retail and wholesale networks worldwide, emphasising elevated customer service, commercial rigor and development opportunities for retail talent across its boutiques and outlet locations.

1. Lead, coach and develop the in-store sales team (Jet Set Ambassadors) to deliver elevated customer experiences both in store and via Virtual Shopping.
2. Drive personal and store sales targets by analysing performance reports, setting KPIs and implementing action plans to maximise conversion and repeat business.
3. Own floor presence and role-model brand behaviours, image and grooming standards to ensure consistent execution of service protocols.
4. Manage client communication and proactively maintain the client database to generate sales opportunities and strengthen loyalty.
5. Support store management with visual merchandising implementation, store maintenance, auditing and adherence to brand standards.
6. Act on loss-prevention indicators and collaborate with store leadership and LPRM to mitigate shrinkage and security risks.
7. Utilise company communication platforms and retail technology for inventory management, sales analysis and team coordination.

1. Proven retail and people-management experience within a fast-paced retailer.
2. Demonstrable ability to meet and exceed sales goals and to set/communicate KPIs for a team.
3. Proficiency with Retail Math, KPI interpretation and Microsoft Office.
4. Technology proficient with experience leveraging retail systems for inventory, clienteling and virtual sales.
5. Fluent English and strong interpersonal, coaching and conflict-resolution skills.

1. Microsoft Office
2. Retail Math
3. KPIs
4. Virtual Shopping
5. client database management
6. inventory management
7. visual merchandising
8. loss prevention
9. company communication platforms

Relevant, proven retail and management experience with a fast-paced retailer, including frontline coaching and delivering sales results through team leadership and clienteling.

High school diploma or equivalent; further study in retail, fashion, business or a related discipline advantageous.

Michael Kors fosters a commercially driven, customer-centric retail culture that prizes speed, energy and optimism. The environment is performance-oriented yet creative, with an emphasis on mentorship, brand standards and mobility across Capri Holdings’ global retail network.