Michael Kors Sales Supervisor

Michael Kors is a global luxury fashion brand within the Capri Holdings group, recognised for accessible luxury and a strong international retail footprint. As part of Capri Holdings, the brand offers career mobility across a cluster of designer labels and emphasizes talent development, diversity and an entrepreneurial retail culture.

1. Lead, coach and inspire the store sales team while partnering with the host store to cultivate a culture of accountability and high performance.
2. Support onboarding, training and ongoing development to ensure team members are confident and customer-focused.
3. Drive inclusive, high-quality customer experiences both in-store and via virtual Shopping channels to build loyalty and repeat business.
4. Maintain and optimise client communication through clientelling apps and tools; proactively manage the client database to increase sales.
5. Set, communicate and track clear sales goals and KPIs so every team member understands their contribution to results.
6. Promote a proactive approach to loss prevention and collaborate with store leadership to address operational or security concerns.
7. Use company communication platforms effectively and execute on corporate updates and action items.

1. Proven retail experience in a fast-paced, customer-centric environment, preferably within luxury or premium brands.
2. Demonstrated ability to lead and coach colleagues with empathy, clarity and respect for diverse working styles.
3. Proficiency in English (spoken and written).
4. Comfortable with digital sales tools and clientelling technology; willingness to adopt new systems to enhance customer experience.
5. Familiarity with retail KPIs and Microsoft Office.
6. Strong organisational and interpersonal skills, with acute attention to detail.
7. Resilience and adaptability in a dynamic retail setting.

1. Microsoft Office
2. clientelling apps and tools
3. client database
4. company communication platforms

Previous supervisory experience in a retail or concession environment, with a proven track record of achieving sales targets, developing team members and managing client relationships.

High school diploma or equivalent; further education or vocational training in retail, business or management is advantageous.

Cross-Brand Discounts & Private Employee Sales; Vacation allowance (paid time off); Internal mobility across Capri brands; Employee Assistance Program for mental, emotional and financial wellbeing.

The brand fosters a collaborative, inclusive and fast-paced retail culture where diverse perspectives are valued and individual development is encouraged. Employees benefit from cross-brand mobility within the Capri Holdings network and a focus on coaching, accountability and customer-centric performance.