Michael Kors Key Holder

Michael Kors is a global luxury lifestyle brand known for refined ready-to-wear, accessories and leather goods. The brand operates within Capri Holdings, a multinational fashion group, offering employees exposure to international retail standards, structured brand development and cross‑brand career mobility across a portfolio of prestige labels.

1. Lead, inspire and coach the in‑store team while partnering with the host store to cultivate a culture of accountability, high performance and inclusive customer service.
2. Assist store management with onboarding, training and ongoing development of team members to ensure consistent delivery of brand standards.
3. Drive exceptional customer experiences in‑store and via virtual shopping channels, prioritizing client retention and loyalty.
4. Maintain and proactively manage the client database; ensure MK Ambassadors use all clientelling apps and tools to sustain client communication and grow sales.
5. Set, communicate and monitor sales targets and KPIs, ensuring each team member understands their contribution to commercial objectives.
6. Promote a proactive approach to loss prevention and collaborate with store leadership to address security and shrinkage concerns.
7. Utilize company communication platforms effectively and execute required operational updates and actions.

1. Proven retail experience in a fast‑paced, customer‑facing environment.
2. Demonstrable ability to lead and coach colleagues with empathy, clarity and respect for diverse working styles.
3. Comfortable with technology and committed to using digital tools to enhance the customer experience.
4. Resilient and adaptable, able to perform under changing retail conditions.
5. Strong organisational and interpersonal skills with meticulous attention to detail.
6. Familiarity with retail KPIs and practical proficiency in Microsoft Office.
7. Proficiency in English, both spoken and written.

1. Microsoft Office
2. clientelling apps and tools

At least 2 years of hands‑on retail experience, preferably within luxury or premium retail; prior key‑holder or supervisory experience is advantageous.

High school diploma or equivalent; further study or vocational training in retail, fashion or business is preferred.

Cross‑Brand Discounts & Private Employee Sales; Vacation Allowance (paid time off); Internal Mobility Across Capri Brands; Employee Assistance Program (confidential wellbeing support).

Michael Kors fosters a fast‑paced, creative retail environment that values style, commercial discipline and inclusivity. As part of Capri Holdings, the brand emphasises internal mobility, professional development and a collaborative culture that encourages diverse perspectives and client‑centric service.