Michael Kors Flagship Sales Supervisor

Michael Kors is an American luxury fashion brand within Capri Holdings Limited, recognized for accessible luxury ready-to-wear, leather goods, footwear and accessories. The brand operates a broad international retail network of flagship stores, boutiques and wholesale concessions and is known for a client-centric retail model and strong brand visibility in major fashion capitals.

1. Deliver outstanding client experiences and cultivate long-term customer relationships through personalised service and effective clienteling.
2. Supervise, coach and develop store sales staff, ensuring adherence to corporate policies, procedures and management directives.
3. Lead daily retail operations to meet sales targets and maintain high standards of visual merchandising, stock control and store presentation.
4. Motivate the team to achieve commercial objectives and support individual career development through coaching and performance feedback.
5. Use all available retail tools and technologies (POS, CRM) to drive sales and manage customer data.
6. Foster a collaborative, supportive workplace by demonstrating flexibility and promoting an inclusive team culture.

1. Proven sales experience in retail; prior supervisory or team‑leading experience is preferred.
2. Excellent organisational and communication skills with a strong attention to detail and accuracy.
3. Ability to perform under pressure and thrive in a fast‑paced, high‑demand retail environment; strong multitasking capability.
4. Fluent English (required); proficiency in the local language (German) is desirable.
5. Genuine passion for the brand and luxury fashion, with an ambition for personal and professional development.

1. Clienteling and customer relationship management
2. Team leadership and staff coaching
3. Visual merchandising and store presentation
4. Sales planning and achievement of commercial targets
5. Operational retail management (opening/closing, stock control, loss prevention)
6. Multilingual communication and interpersonal skills
7. Resilience and prioritisation under pressure
8. Familiarity with POS and CRM retail technologies

Proven experience in retail sales with demonstrable customer service success; supervisory or team leadership experience in a retail environment is preferred.

High school diploma or equivalent; vocational retail or management qualifications desirable but not required.

Competitive compensation package; employee discount at Michael Kors and Jimmy Choo; clothing allocation; employee wellbeing programme.

Michael Kors offers a fast‑paced, globally minded retail environment with a strong emphasis on client service, creativity and commercial performance. The workplace culture values diversity, professional development and inclusive leadership, reflecting the broader Capri Holdings commitment to equity and a respectful recruitment process.