Trilingual Guide and Brand Ambassador

Epernay • France

Tuesday, January 14, 2025

The employer is a prestigious champagne house located in Epernay, France, dedicated to providing a unique customer experience and showcasing its exceptional champagnes.

1. Welcome and guide visitors through the champagne house, including tours of the cellars and champagne tastings.
2. Create a warm and welcoming atmosphere for visitors, ensuring their comfort and satisfaction.
3. Act as a passionate ambassador, conveying the brand's values, heritage, creativity, and ambitions.
4. Collaborate with the sommelier team to conduct guided champagne tastings.
5. Assist visitors in the boutique, advising them on purchases and finalizing sales.
6. Maintain strong relationships with clients to foster loyalty and contribute to Customer Relationship Management (CRM) development.
7. Stay informed about industry news and trends.
8. Occasionally serve as an ambassador in the boutique or during paid tastings.

1. Passion for customer service with empathy and excellent listening skills.
2. Ability to adapt to different clients and situations in a dynamic environment.
3. Well-groomed appearance with a bold and dynamic personality.
4. Strong communication skills, comfortable speaking to groups.
5. Proficiency in digital tools and communication methods.
6. Fluent in French, English, and Portuguese.

1. Customer service excellence
2. Adaptability
3. Strong interpersonal skills
4. Effective communication
5. Multilingual proficiency
6. Digital literacy

Minimum 3 years of relevant experience.

Located in the Grand Est region of France, the workplace culture emphasizes excellence in customer service and a commitment to creating memorable experiences for visitors.