Sommelier

Maison Mercier is a prestigious champagne house located in Épernay, France, known for its rich heritage and commitment to providing a unique visitor experience. The company is dedicated to showcasing its champagnes and creating memorable experiences for its guests.

1. Act as an ambassador of Maison Mercier, conveying its values, heritage, ambitions, and creativity.
2. Advise local and international clients on champagne selections during tastings.
3. Conduct tastings, promote, serve, and comment on wines while sharing the stories of the Maison.
4. Manage the sommelier area, including glassware, service accessories, and cleanliness.
5. Ensure client satisfaction by identifying desires and providing memorable experiences.
6. Accompany clients in the boutique and assist in product sales.
7. Maintain strong client relationships for long-term loyalty.
8. Oversee stock management, inventory, and organization of tasting areas.
9. Participate in linen management and event representation.
10. Adhere to hygiene and safety regulations regarding food and alcohol consumption.
11. Report any safety or accident risks to management.

1. Passion for customer service and empathy.
2. Ability to adapt to different clients and situations.
3. Strong commercial sense with a focus on upselling and cross-selling.
4. Curiosity and knowledge of the champagne industry.
5. Well-groomed appearance.
6. Bold and dynamic personality.
7. Exemplary and humble demeanor.

1. Excellent communication skills.
2. Proficiency in digital tools and communication methods.
3. Fluent in English, with a third language being an advantage.

Entry-level position.

Interim contract for 8 months.

The role is based in Épernay, France, within a dynamic and evolving environment that values excellence in customer service and teamwork.