MHCS Sales Advisor

MHCS is a distinguished entity within the Vins & Spiritueux sector, renowned for its commitment to excellence and innovation. As part of a larger conglomerate, MHCS benefits from the expansive network and resources of its parent company, ensuring a dynamic and supportive environment for its employees.

1. Provide a unique and exceptional customer experience to visitors, enhancing the brand's reputation.
2. Communicate the brand's values, heritage, ambitions, and creativity to clients.
3. Advise both French and international clientele on product offerings, introducing them to the brand's universe.
4. Deliver exemplary service, developing a deep understanding of clients' needs and desires.
5. Adapt to diverse clients and situations in a constantly evolving environment.
6. Take initiative to meet and exceed sales objectives and tackle collective challenges with the team.
7. Ensure client satisfaction and propose memorable experiences in collaboration with colleagues and the boutique manager.
8. Seek information and solutions to prevent client dissatisfaction.
9. Cultivate long-term client relationships and contribute to Customer Relationship Management (CRM) development.
10. Participate in inventory management, stock replenishment, and organization.
11. Handle administrative tasks related to shipments.
12. Maintain the boutique's appearance and assist with merchandising changes.
13. Stay informed on industry trends and developments.
14. Manage cash operations, including opening and closing registers, processing transactions, and resolving discrepancies.
15. Occasionally perform ticket sales and guided tours, embodying the role of a brand ambassador.
16. Engage in 'by the glass' initiatives, acting as a public relations sommelier or sommelier assistant.

1. Bachelor's degree in Sales or equivalent
2. Minimum 3 years of experience in retail or luxury hospitality
3. Fluency in French and English, with a third language preferred

1. Rigor and organization
2. Team spirit
3. Commercial acumen
4. International outlook
5. Autonomy
6. Diplomacy
7. Service orientation
8. Discretion and confidentiality
9. Availability
10. Exemplary presentation and behavior
11. Result-oriented
12. Customer passion
13. Empathy
14. Active listening and welcoming demeanor
15. Boldness and dynamism
16. Generosity in sales approach
17. Humility

Minimum of 3 years in retail or luxury hospitality.

Bachelor's degree in Sales or equivalent.

The position offers a collaborative work environment with opportunities for professional growth and development.

The company fosters a culture of excellence, innovation, and teamwork, encouraging employees to take initiative and contribute to the brand's legacy. The workplace is dynamic, with a strong emphasis on customer satisfaction and continuous improvement.