Sales Advisor

MHCS is a prestigious company in the luxury wine and spirits industry, dedicated to providing a unique customer experience and showcasing its exceptional champagnes.

1. Provide a unique customer experience and meet the challenges of the boutique and visitor center.
2. Communicate the company's values, heritage, ambitions, and creativity.
3. Advise French and international clients on all product categories available in the boutique.
4. Offer excellent service, develop a deep understanding of clients, and identify their desires.
5. Adapt to each client and situation in a constantly evolving environment.
6. Take initiatives to achieve and exceed objectives and tackle collective challenges with the team.
7. Ensure client well-being and offer a memorable experience in collaboration with colleagues and the boutique manager.
8. Research requested information and find solutions to ensure clients are never left waiting.
9. Build and maintain long-term client relationships and contribute to Customer Relationship Management (CRM) development.
10. Participate in inventory, stock replenishment, and organization.
11. Manage administrative tasks related to shipments.
12. Maintain the boutique's appearance and assist with merchandising changes.
13. Stay informed about industry news.
14. Control cash flow and manage cash registers according to existing procedures.
15. Occasionally perform ticket sales, guided tours, and sommelier roles based on skills and site requirements.

1. Bac + 2 in sales or equivalent
2. Fluent in French and English, with a third language being an advantage

1. Rigor and organization
2. Team spirit
3. Commercial sense
4. International openness
5. Autonomy
6. Diplomacy
7. Service orientation
8. Discretion and confidentiality
9. Availability
10. Exemplary presentation and behavior
11. Result-oriented
12. Customer passion
13. Empathy
14. Active listening and welcoming skills
15. Boldness and dynamism
16. Generosity in sales approach
17. Humility
18. Sales techniques and negotiation
19. Data analysis
20. Customer service and advice
21. Sales space and workstation maintenance
22. Stock management
23. Wine knowledge

Minimum 3 years in retail or luxury hospitality.

Bac + 2 in sales or equivalent

Work schedule includes weekends and holidays, occasional travel required.

Located in Epernay, France, the company fosters a dynamic and international work environment, emphasizing teamwork and excellence.