Oenotourism Experience Development Specialist

Épernay • France

Wednesday, February 5, 2025

As a distinguished entity within the luxury conglomerate renowned for its exquisite wines and spirits, this brand epitomizes elegance and sophistication. It offers unparalleled opportunities for those passionate about the intersection of luxury and hospitality, providing a platform to engage with some of the most prestigious champagne houses in the world.

1. Serve as the primary contact for client inquiries via email, phone, and online ticketing systems.
2. Advise clients on the most suitable oenotouristic experiences based on their profiles and the offerings of the champagne houses.
3. Coordinate client relations with front office teams, ensuring seamless communication and information flow.
4. Participate in the development and promotion of new offerings at the request of the champagne houses.
5. Oversee the commercialization of visit and reception products, tailoring bespoke offers to client needs.
6. Organize and manage oenotouristic experiences in collaboration with front office teams.
7. Promote and construct personalized client offerings, including site visits and educational tours.
8. Manage the online booking and planning tools, including offer creation and pricing.
9. Handle online sales, customer service, and refunds.
10. Address client complaints and feedback directly or through customer service channels.
11. Maintain and update information on various digital and tourist platforms.
12. Stay informed about Champagne's tourist and oenotouristic offerings.
13. May represent the brand at external events and exhibitions.

1. Bachelor's degree or equivalent in tourism, hospitality, or commercial fields.
2. 1 to 3 years of experience in a similar role.
3. Fluency in French and English; proficiency in a third language is advantageous.

1. Strong interpersonal skills and customer relationship management.
2. Ability to work collaboratively within a team.
3. Adaptability and agility in dynamic environments.
4. Analytical skills and commercial acumen.
5. Creativity and initiative in developing client offerings.
6. Proficiency in office and IT tools.
7. Knowledge of Champagne and oenotourism.

1 to 3 years in a similar role, preferably within the luxury tourism or hospitality sector.

Bachelor's degree in tourism, hospitality, or a related field.

The position offers a comprehensive benefits package, including opportunities for professional development and engagement with a prestigious brand.

The company fosters a culture of excellence and innovation, encouraging employees to take initiative and contribute to the brand's legacy of luxury and sophistication. The workplace is dynamic and collaborative, with a strong emphasis on customer satisfaction and team synergy.