Métaphores Showroom Sales Advisor

Paris • France

Thursday, December 12, 2024

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship and high-quality creations. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a continuous entrepreneurial spirit and a commitment to excellence, fostering freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional savoir-faire with a strong territorial presence, respecting both people and nature. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide. Métaphores, a sister company within Hermès' textile division, epitomizes French excellence in fabric design for interior decoration, integrating the century-old expertise of Verel de Belval and Le Crin.

1. Serve as the brand ambassador for Métaphores, enhancing showroom traffic and contributing to sales growth.
2. Ensure the showroom presentation aligns with the brand's values and maintains high-quality customer service.
3. Deliver exemplary service to clients, discerning their specific needs and providing tailored project support.
4. Offer technical advice on color, materials, and product combinations.
5. Promptly welcome clients and respond to phone and email inquiries.
6. Resolve customer complaints within 72 hours in collaboration with the Paris-based Customer Relations team.
7. Actively participate in organizing showroom events such as Paris Déco Off and client events.

1. Over 10 years of experience in luxury sales or high-end customer service.
2. At least 5 years of technical textile knowledge and experience in the textile industry.
3. Proficiency in English is mandatory; additional language skills are advantageous.

1. Excellent written and verbal communication skills.
2. Team-oriented mindset.
3. Ability to thrive in a dynamic, multitasking environment.
4. Strong organizational skills and result-oriented approach.
5. Capacity to manage stress during peak periods.
6. Analytical thinking and digital proficiency.

Over 10 years in luxury sales or high-end customer service, with at least 5 years in the textile industry.

Opportunity to work with a prestigious brand in a dynamic and creative environment.

Métaphores, as part of the Hermès textile division, fosters a culture of creativity and excellence, rooted in French craftsmanship and innovation. The company values teamwork, autonomy, and a commitment to quality, providing a stimulating environment for professional growth.