Métaphores Showroom Manager

Paris • France

Tuesday, March 18, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its creation, craftsmanship, and retailing of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a continuous entrepreneurial spirit and a steadfast commitment to excellence, fostering freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional craftsmanship, deeply rooted in respect for people and nature, which are sources of extraordinary materials. The maison's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide. Métaphores, a contemporary and inspiring brand within the Hermès textile division, specializes in weaving and editing fabrics for interior decoration, embodying the quintessential French signature.

1. Manage and lead the showroom team, ensuring roles and tasks are clearly defined and monthly schedules are developed.
2. Oversee the operational management of the showroom, including logistics, administration, maintenance, and security.
3. Ensure the quality of service and visual merchandising standards are consistently met.
4. Act as a brand ambassador, enhancing the brand's image and ensuring excellence in client reception and consultation.
5. Identify and analyze specific client needs, providing tailored project-based support.
6. Organize and animate client and prospect follow-ups, coordinating with the French commercial direction.
7. Support commercial activity tracking, including order entry and sample management.
8. Plan, coordinate, and execute showroom events with precision and elegance.

1. Experience in retail and team management.
2. Experience in high-end customer service and luxury product sales.
3. Ability to autonomously organize events.
4. Sensitivity to art, decoration, and design culture, with a strong professional network.
5. Knowledge of the local upholstery fabric market is a plus.
6. Proficiency in computer tools.
7. Fluency in English is necessary; proficiency in another language is appreciated.

1. Analytical mindset and strong numerical aptitude.
2. Excellent interpersonal and communication skills.
3. Strong customer service orientation and team spirit.
4. Organizational skills and results-oriented approach.
5. Ability to motivate and lead a team.
6. Problem-solving and decision-making skills.
7. Enthusiastic and proactive attitude.

Proven experience in retail management and luxury customer service is required.

The position offers a dynamic work environment within a prestigious brand, with opportunities for professional growth and development.

Métaphores, as part of the Hermès textile division, upholds the values of creativity, excellence, and craftsmanship. The workplace culture is dynamic and collaborative, encouraging innovation and a commitment to quality. Employees are empowered to take initiative and contribute to the brand's legacy of luxury and sophistication.