Métaphores Customer Relations Intern

Paris • France

Tuesday, February 25, 2025

Hermès, a distinguished French family-owned and independent house since 1837, is renowned for its creation, craftsmanship, and trade of high-quality objects. With nearly 20,000 employees worldwide, Hermès fosters a spirit of continuous entrepreneurship and unwavering standards, promoting individual freedom and autonomy through responsible management. The company is dedicated to the transmission of exceptional craftsmanship, deeply rooted in a strong territorial presence, respecting both people and nature as sources of exceptional materials. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores globally.

1. Handle customer inquiries via email.
2. Receive and manage phone calls for the Customer Relations Service.
3. Register and track orders, reservations, and pricing offers using the Solin software.
4. Monitor shipments and returns in coordination with the workshop, logistics service, and carriers.
5. Manage and resolve disputes and perform administrative tasks related to daily activities.
6. Actively participate in the continuous improvement of the Service.
7. Engage in occasional cross-functional missions with the Communication and Commercial Services.

1. Proficiency in Microsoft Office Suite.
2. Fluent in English, both spoken and written, for daily interactions with export clients.
3. Organized, autonomous, proactive, committed, with excellent service orientation and interpersonal skills.

No prior experience required, though familiarity with customer service environments is advantageous.

Opportunity to gain hands-on experience in a prestigious luxury brand environment, enhancing skills in customer relations and administrative support.

Hermès is committed to nurturing a culture of creativity and excellence, where employees are encouraged to innovate and contribute to the brand's legacy of craftsmanship and quality. The company values responsible management and the autonomy of its workforce, fostering an environment of mutual respect and collaboration.