Alexander McQueen Team Manager

Singapore • Singapore

Thursday, March 20, 2025

McQueen, a renowned British luxury fashion house, was established by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Under the creative direction of Seán McGirr since December 2023, McQueen is celebrated for its unique expression of individuality, subversive strength, and raw power. With its design studio and atelier located in London, the brand is synonymous with uncompromising quality and creative vision. As part of the Kering Group, McQueen benefits from the conglomerate's global influence and commitment to sustainability and innovation in the luxury sector.

1. Support the Store Manager in developing and implementing business plans through performance analysis and action proposals.
2. Drive team performance to exceed financial targets and maximize sales contributions.
3. Represent the brand in the local market, identifying opportunities to increase foot traffic and build client relationships.
4. Monitor team performance and propose proactive action plans to achieve targets.
5. Ensure team members possess comprehensive product knowledge and awareness of market trends.
6. Collaborate with corporate functions on product, visual merchandising, and CRM to align with brand guidelines.
7. Lead and inspire the team to deliver exceptional client experiences both in-store and during appointments.
8. Develop a client engagement mindset to foster long-lasting client relationships.
9. Manage clienteling activities and address customer complaints to maintain positive client relationships.
10. Promote a positive team environment that fosters trust, respect, and high performance.
11. Empower team members through effective communication and cultivate a positive work environment.
12. Conduct performance conversations and provide ongoing feedback to support team development.
13. Train and inspire the team on product knowledge, sales techniques, and company policies.
14. Identify and propose internal development opportunities for team members.
15. Ensure team development through coaching and follow-ups on individual action plans.

1. Demonstrated McQueen behaviors.
2. Significant experience in team sales management within retail, luxury retail, or service-related industries.
3. Proven ability to drive store performance.
4. Strong commercial awareness and business acumen.
5. Effective coaching and development skills.
6. Strong analytical skills and entrepreneurial spirit.
7. Experience in budget management.
8. Excellent verbal and written communication skills.
9. Confidence in public speaking and stakeholder engagement.
10. Ability to manage competing priorities in a fast-paced environment.
11. Proficiency in Microsoft Office software.
12. Flexibility to work retail schedules, including evenings, weekends, and holidays.
13. Ability to manage pressure and maintain a positive work environment.
14. Passion for the fashion industry.

1. Team leadership and management
2. Client engagement and relationship building
3. Sales performance optimization
4. Analytical and strategic thinking
5. Effective communication and public speaking
6. Coaching and development
7. Budget management
8. Adaptability and flexibility
9. Proficiency in Microsoft Office

Significant experience in team sales management within retail, luxury retail, or service-related industries is required.

The position offers a dynamic work environment with opportunities for professional growth and development within the Kering Group.

McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values individuality and creativity, encouraging employees to express their talents and contribute to the collective success of the team. As part of the Kering Group, McQueen is committed to diversity and inclusion, welcoming applications from all qualified candidates.