Alexander McQueen Team Manager

Alexander McQueen, a prestigious British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Known for its distinctive expression of individuality, subversive strength, and raw power, the brand operates with a design studio and atelier based in London. Under the creative direction of Seán McGirr since December 2023, the house is celebrated for its uncompromising quality and creative vision. As an employer, Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive environment where talent can thrive.

1. Maximize team performance to achieve store targets and goals with a focus on people management and development.
2. Lead and inspire the team on the shop floor, ensuring exceptional service culture and client experience.
3. Support store operations, loss prevention compliance, and human resources management.
4. Develop and implement business plans in collaboration with the Store Manager.
5. Drive team performance to exceed financial targets and maximize sales.
6. Represent the brand in the local market, building loyal client relationships.
7. Ensure team product knowledge and awareness of market trends and competitors.
8. Collaborate with corporate functions on product, visual merchandising, and CRM to maximize sales.
9. Lead the execution of clienteling activities and manage customer complaints.
10. Promote a positive and professional team environment, fostering trust and superior performance.
11. Conduct regular performance conversations and provide ongoing feedback to team members.
12. Identify and develop talents within the team for internal development opportunities.

1. Significant team sales management experience in retail, luxury retail, or service-related industry.
2. Proven ability to drive store performance.
3. Strong commercial awareness and business acumen.
4. Proficiency in coaching and development skills.
5. Strong analytical and budget management skills.
6. Excellent verbal and written communication skills.
7. Confidence in public speaking and engaging with external stakeholders.
8. Ability to manage competing priorities in a fast-paced environment.
9. Proficiency with Microsoft Office software.
10. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management
2. Client engagement and relationship building
3. Analytical and strategic planning
4. Communication and interpersonal skills
5. Adaptability and problem-solving
6. Proficiency in Microsoft Office

Significant experience in team sales management within retail, luxury retail, or a service-related industry is required.

The position offers a dynamic work environment with opportunities for professional growth and development within a leading luxury fashion house.

Alexander McQueen promotes a culture of empowerment, teamwork, respect, and kindness. The workplace is characterized by a supportive environment where individuals are encouraged to express their talents and work collaboratively to achieve shared goals.