Alexander McQueen Team Manager

London • UK

Wednesday, April 9, 2025

Alexander McQueen, a renowned British luxury fashion house established by Lee Alexander McQueen in 1992, became part of the Kering Group in 2001. Under the creative direction of Seán McGirr since December 2023, the brand is celebrated for its unique expression of individuality and raw power. With its design studio and atelier based in London, Alexander McQueen is synonymous with uncompromising quality and innovative vision. As an employer, the brand fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative environment for all employees.

1. Maximize store performance to achieve targets and goals with a focus on team management and development.
2. Lead and inspire the team to deliver exceptional service culture and client experience.
3. Support the Store Manager in developing and implementing business plans through performance analysis and action plans.
4. Drive team performance to exceed financial targets and maximize sales.
5. Represent the brand within the local market to increase foot traffic and build client relationships.
6. Monitor team performance and propose action plans to meet targets.
7. Ensure team develops full product knowledge through training and awareness of market trends.
8. Collaborate with the Visual Merchandising team to ensure displays attract clients and maximize sales.
9. Lead the execution of clienteling activities and develop actions to reach goals and KPIs.
10. Manage customer complaints to maintain positive client relationships.
11. Promote a positive team environment fostering trust, respect, and superior performance.
12. Provide ongoing feedback and support to client advisors for their development.
13. Conduct regular performance conversations and develop action plans for the team.
14. Identify and propose talents within the team for internal development opportunities.

1. Significant sales and team management experience within retail or service-related industry.
2. Proven ability to drive positive customer experiences and deliver measurable results.
3. Ability to manage competing priorities in a fast-paced environment.
4. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
2. Strong verbal and written communication skills.
3. Excellent organizational skills.
4. Commercial awareness and strong business acumen.
5. Strong analytical skills.
6. Customer-centric approach and entrepreneurial spirit.
7. Ability to develop and coach others.
8. Relationship-building skills.

Significant experience in sales and team management within retail or service-related industries is required.

The position offers a supportive and collaborative work environment that encourages personal and professional growth.

Alexander McQueen promotes a culture of empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. As an Equal Opportunity Employer, Alexander McQueen welcomes applications from all qualified candidates.