Alexander McQueen Team Manager

London • UK

Tuesday, February 18, 2025

Alexander McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, became part of the Kering Group in 2001. Known for its distinctive expression of individuality, subversive strength, and raw power, the brand operates from its design studio and atelier in London. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen is celebrated for its uncompromising quality and creative vision. The brand fosters a workplace culture centered around empowerment, teamwork, respect, and kindness, ensuring a supportive environment where talent can thrive.

1. Maximize store performance to achieve targets and goals through effective team management and development.
2. Lead and inspire the team on the shop floor, ensuring exceptional service culture and client experience.
3. Support the Store Manager in developing and implementing business plans based on performance analysis.
4. Drive team performance to exceed financial targets and enhance sales contributions.
5. Represent the company in the local market, identifying opportunities to increase foot traffic and build client relationships.
6. Monitor team performance and propose action plans to reach targets.
7. Ensure team product knowledge through specific training and awareness of market trends and competitors.
8. Collaborate with the Visual Merchandising team to ensure displays attract clients and maximize sales.
9. Lead the execution of clienteling activities, developing actions to achieve goals and KPIs.
10. Manage customer complaints to maintain positive client relationships.
11. Promote a positive team environment fostering trust, respect, and superior performance.
12. Conduct regular performance conversations and provide ongoing feedback to team members.
13. Identify and develop talents within the team for internal development opportunities.

1. Significant sales and team management experience within retail or service-related industry.
2. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
3. Ability to manage competing priorities in a fast-paced environment.
4. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
5. Strong verbal and written communication skills and excellent organizational skills.
6. Flexibility to work a retail schedule including evenings, weekends, and holidays.
7. Commercial awareness and strong business acumen.
8. Strong analytical skills.
9. Customer-centric approach and entrepreneurial spirit.
10. Experience in developing and coaching others.
11. Relationship builder with an ability to get the best out of teams.
12. Understanding of KPIs and their impact across categories.

1. Leadership and team management
2. Customer service excellence
3. Business acumen
4. Analytical thinking
5. Communication and interpersonal skills
6. Flexibility and adaptability
7. Coaching and mentoring
8. Relationship building

Significant experience in sales and team management within the retail or service-related industry is required.

The role offers a dynamic and supportive work environment with opportunities for professional growth and development. Employees are encouraged to express their talent individually and collectively, contributing to a diverse and inclusive workplace.

Alexander McQueen thrives on a culture of empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. As part of the Kering Group, Alexander McQueen is committed to being an Equal Opportunity Employer, welcoming applications from all qualified candidates.