Alexander McQueen Store Operations Associate

London • UK

Wednesday, April 23, 2025

Alexander McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, became part of the Kering Group in 2001. Under the creative direction of Seán McGirr since December 2023, the brand is celebrated for its unique expression of individuality, subversive strength, and raw power. With its design studio and atelier based in London, Alexander McQueen is renowned for its uncompromising quality and creative vision. As an employer, the brand fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative work environment.

1. Develop and maintain retail operations policies and procedures for store teams.
2. Conduct audits to ensure compliance with established policies and procedures.
3. Facilitate the onboarding process for new store employees, providing necessary resources and information.
4. Identify opportunities to streamline and enhance operational efficiencies.
5. Analyze store operations and propose improvements for operational management.
6. Coordinate with external parties to secure necessary permits and documentation.
7. Ensure adherence to Fire Safety and Health & Safety procedures.
8. Support in-store event setups for successful execution.
9. Oversee the management of goods receipt, storage, and preparation for sales floor display.
10. Ensure compliance with company guidelines for product care and transfer processes.
11. Manage cleaning services and contractor work for store locations and offices.
12. Monitor supplier services to optimize costs and service quality.
13. Address store emergencies promptly to ensure timely repairs and services.
14. Coordinate with Loss Prevention and Security on store-related issues.
15. Manage inventory checks, reconciliations, and stock management processes.
16. Streamline supply ordering and manage courier and shipping accounts.
17. Prepare operational structures for new store openings and back office setups.

1. Previous experience in retail operations, preferably within a luxury fashion environment.
2. Flexibility for regular travel and occasional weekend or evening shifts.
3. Strong organizational skills and attention to detail.
4. Proven ability to work independently and as part of a team.
5. Demonstrated ability to deliver retail excellence and achieve results.
6. Strong analytical and organizational skills.
7. Fluency in English; additional languages are advantageous.

1. Retail operations management
2. Policy and procedure development
3. Inventory management
4. Analytical and problem-solving skills
5. Strong communication and interpersonal skills
6. Ability to work in a fast-paced environment
7. Proficiency in Microsoft Office Suite

A minimum of 3 years of experience in retail operations, preferably within the luxury fashion industry.

Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

Alexander McQueen offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Alexander McQueen promotes a workplace culture that emphasizes empowerment, teamwork, respect, and kindness. Employees are encouraged to express their talents and collaborate to achieve shared goals, fostering a supportive and inclusive environment.