Alexander McQueen Store Operations Associate

Charlotte • USA

Friday, August 29, 2025

Alexander McQueen, a prestigious British luxury fashion house, was founded by the visionary designer Lee Alexander McQueen in 1992. As part of the esteemed Kering Group since 2001, the brand is renowned for its distinctive expression of individuality and subversive strength. With its design studio and atelier based in London, Alexander McQueen is celebrated for its uncompromising quality and creative vision. Under the creative direction of Seán McGirr since December 2023, the house continues to push the boundaries of fashion innovation.

1. Support the Store/Corporate Operations Manager in ensuring efficient and effective store operations in alignment with company policies.
2. Take initiative in identifying business needs and successfully support project implementation to enhance retail functions.
3. Ensure the highest standards of store maintenance and brand representation in the in-store environment.
4. Oversee the correct handling of goods in store, ensuring compliance with KPIs, guidelines, and company procedures.
5. Conduct regular in-store checks and audits to ensure adherence to company policies and procedures.
6. Assist in the onboarding of new team members, providing comprehensive information on store operations policies and guidelines.
7. Coordinate with external parties to ensure all necessary permits and documentation are in order.
8. Support the Operations Manager and/or Store Manager in implementing Fire Safety & Health & Safety procedures.
9. Facilitate the setup of in-store events to ensure successful execution.
10. Manage goods receipt and storage in accordance with company procedures, preparing products for sales floor presentation.
11. Ensure compliance with company guidelines for shop-to-shop and returns transfers.
12. Act as the point of contact for cleaning companies and contractors, addressing store emergencies promptly.
13. Liaise with Loss Prevention and Security on store issues as necessary.
14. Support the after-sales process, ensuring store team and clients are informed and updated.
15. Order and distribute staff uniforms in a timely manner.
16. Maintain back-of-house standards to enhance the client experience.
17. Train Client Advisors on back-of-house organization and stock care.
18. Prepare and plan inventory checks across all stores, supporting inventory reconciliations.
19. Manage in-store damaged stock and monitor negative-on-hand and outstanding consignments.
20. Coordinate cycle counts as per company guidelines and policies.
21. Provide training to minimize stock loss and damages.
22. Manage the flow of OMNI orders to guarantee required service levels.
23. Ensure adherence to company guidelines in the event of theft, including communication and documentation.
24. Achieve Operation KPIs and support overall store performance.
25. Monitor in-transit shipments and liaise with relevant departments as needed.
26. Manage and organize packaging and stationery both physically and on the IT system.
27. Evaluate shipping suppliers and couriers for efficiency and cost-effectiveness.
28. Consistently exhibit professionalism in communication and teamwork, aligning with the House Code of Behaviours.
29. Provide high-quality feedback to managers and collaborate effectively with internal and external stakeholders.

1. Demonstrated ability to embody Alexander McQueen's key behaviours.
2. Previous experience in retail operations, contributing to efficient business operations.
3. Flexibility for regular travel and occasional weekend or evening shifts.
4. Strong organizational skills and attention to detail.
5. Motivated and capable of working independently or as part of a team.
6. Proven track record of delivering retail excellence.
7. Ability to quickly establish credibility with team members and external resources.
8. Drive and desire to achieve outstanding results.
9. Sound analytical and organizational skills.
10. Physical ability to stand for extended periods and lift packages up to 35 lbs regularly.

1. Retail operations expertise
2. Project management
3. Team collaboration
4. Strong communication
5. Problem-solving
6. Attention to detail
7. Organizational skills
8. Analytical skills
9. Customer service orientation
10. Physical stamina

Previous experience in retail operations, with a focus on supporting efficient business operations and delivering retail excellence.

Alexander McQueen, as part of the Kering Group, is committed to fostering a diverse workforce, offering equal opportunities to all qualified candidates. The company values diversity in all its forms, enriching the workplace and fostering adaptability in a changing world.

Alexander McQueen promotes a culture of empowerment, teamwork, respect, and kindness. The brand values treating everyone with dignity and appreciation, fostering an environment where team members can thrive and collaborate to achieve shared goals. The workplace is defined by a commitment to diversity and inclusion, welcoming applications from all qualified candidates regardless of background.