Alexander McQueen Store Operations Associate

Boston • USA

Wednesday, October 1, 2025

Alexander McQueen, a revered British luxury fashion house, was established in 1992 by the iconic designer Lee Alexander McQueen. Since 2001, it has been a distinguished part of the Kering Group, a global leader in luxury fashion. Renowned for its bold expression of individuality and creative prowess, Alexander McQueen is synonymous with subversive strength and raw power. The brand's commitment to uncompromising quality and visionary design is evident in its London-based design studio and atelier.

1. Ensure the efficient and effective operation of store locations in alignment with company policies and guidelines.
2. Support the retail function by maintaining the highest standards of store presentation and brand image.
3. Conduct regular in-store checks and audits to ensure compliance with policies and procedures.
4. Assist in the on-boarding of new team members, providing comprehensive information about store operations.
5. Coordinate with external parties to secure necessary permits and documentation.
6. Support the implementation of Fire Safety and Health & Safety procedures.
7. Facilitate the setup and successful execution of in-store events.
8. Oversee goods receipt and storage, ensuring adherence to company procedures.
9. Manage shop-to-shop and returns transfers in compliance with guidelines.
10. Act as the primary contact for store maintenance, addressing emergencies and coordinating repairs.
11. Collaborate with Loss Prevention and Security on store issues.
12. Oversee the after-sales process, ensuring client and team updates.
13. Order and distribute staff uniforms promptly.
14. Maintain back-of-house standards to enhance client experience.
15. Train Client Advisors on stock care and back-of-house organization.
16. Plan and execute inventory checks, supporting stores with reconciliations.
17. Manage in-store damaged stock and monitor consignments.
18. Coordinate cycle counts and provide training to minimize stock loss.
19. Manage OMNI orders and ensure service level compliance.
20. Evaluate shipping suppliers for efficiency and cost-effectiveness.
21. Provide professional communication and teamwork, supporting colleagues and stakeholders.

1. Demonstrated experience in retail operations, contributing to efficient business operations.
2. Flexibility to travel regularly and work occasional weekend or evening shifts.
3. Highly organized with strong attention to detail.
4. Ability to work independently and as part of a team.
5. Proven track record of delivering retail excellence.
6. Strong credibility with team members and external resources.
7. Drive and desire to achieve outstanding results.
8. Sound analytical and organizational skills.
9. Physical ability to stand for extended periods and lift packages up to 35 lbs.

1. Proficiency in retail operations and compliance with company policies.
2. Strong organizational and time management skills.
3. Excellent communication and interpersonal skills.
4. Ability to train and guide team members effectively.
5. Proficiency in inventory management and stock control.
6. Ability to handle multiple tasks and prioritize effectively.
7. Strong problem-solving skills and attention to detail.

Previous experience in retail operations is required, with a focus on supporting efficient business operations and compliance with company policies.

$24.00 - $28.00 per hour

Kering is committed to fostering a diverse workforce, welcoming applications from all qualified candidates regardless of background. The company values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world.

Alexander McQueen embodies a culture of empowerment, teamwork, respect, and kindness. The brand values each team member's contributions and fosters an environment where creativity and individuality are celebrated. As part of the Kering Group, the company is dedicated to diversity and inclusion, promoting a workplace where everyone can thrive.