Alexander McQueen Store Manager

Shanghai • China

Tuesday, March 18, 2025

Alexander McQueen, a distinguished British luxury fashion house, was founded by Lee Alexander McQueen in 1992. Since joining the Kering Group in 2001, the brand has continued to be a beacon of individuality and creative prowess. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen remains synonymous with uncompromising quality and visionary design, with its studio and atelier based in London.

1. Exceed sales targets and KPIs by building and maintaining a strong client base.
2. Analyze sales figures and CRM activities to develop strategic sales plans.
3. Oversee in-store promotional displays and customer events, coordinating with visual merchandising and press departments.
4. Resolve urgent issues by liaising with team members, colleagues, and customers.
5. Provide exemplary customer service and diplomatically resolve customer situations.
6. Adhere to and reinforce visual merchandising guidelines.
7. Review seasonal orders with sales associates to maximize merchandise potential.
8. Conduct business recaps with sales associates, focusing on sell-through.
9. Lead and motivate staff as a key member of the management team.
10. Identify and manage performance issues, ensuring fair and consistent processes.
11. Conduct in-store training and coordinate the induction of new staff.
12. Carry out yearly appraisals and provide comprehensive feedback, setting individual development objectives.

1. Minimum 8 years of experience, including 2 years in a managerial role within luxury fashion store management.

1. Demonstrated alignment with Alexander McQueen's key behaviors.
2. Proficiency in Microsoft Office applications.
3. Ability to multitask and prioritize tasks effectively.
4. Strong communication skills with the ability to interface with personnel at all levels.

A minimum of 8 years in the luxury fashion industry, with at least 2 years in a managerial capacity.

Alexander McQueen offers a dynamic work environment that promotes empowerment, teamwork, respect, and kindness. Employees are encouraged to thrive in a supportive and inclusive atmosphere.

The culture at Alexander McQueen is defined by empowerment, teamwork, respect, and kindness. As part of the Kering Group, the brand is committed to diversity in all its forms, fostering an environment where talent can flourish and adapt to a changing world.