Alexander McQueen Store Manager

Shanghai • China

Thursday, February 13, 2025

Alexander McQueen, a distinguished British luxury fashion house, was founded by the visionary designer Lee Alexander McQueen in 1992. As part of the esteemed Kering Group since 2001, the brand is renowned for its bold expression of individuality and exceptional craftsmanship. Under the creative direction of Seán McGirr, Alexander McQueen continues to push the boundaries of fashion with its innovative designs. The brand's commitment to quality and creativity is evident in its London-based design studio and atelier.

1. Exceed sales targets and KPIs by building and maintaining a strong client base.
2. Analyze sales figures and CRM activities to develop strategic sales plans.
3. Oversee in-store promotional displays and customer events, coordinating with visual merchandising and press departments.
4. Liaise with team members, colleagues, and customers to resolve urgent issues.
5. Provide exemplary customer service and resolve customer situations diplomatically.
6. Adhere to and reinforce visual merchandising guidelines.
7. Review seasonal orders with sales associates to maximize merchandise potential.
8. Conduct business recaps with sales associates focusing on sell-through.
9. Lead and motivate staff by setting an exceptional example.
10. Identify and manage performance issues to ensure fair and consistent processes.
11. Conduct in-store training and coordinate the induction of new staff.
12. Carry out yearly appraisals and provide constructive feedback, setting individual development objectives.

1. Minimum 8 years of experience in luxury fashion retail, with at least 2 years in a managerial role.

1. Demonstrated Alexander McQueen key behaviors: empowerment, teamwork, respect, and kindness.
2. Proficiency in Microsoft Office applications.
3. Ability to multitask and prioritize tasks effectively.
4. Strong communication skills with the ability to interface at all levels.

A minimum of 8 years in luxury fashion retail, including 2 years in a managerial capacity, is required.

Kering is committed to fostering a diverse workforce, offering an inclusive environment that values diversity in all its forms, including gender, age, nationality, culture, religious beliefs, and sexual orientation.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values individuality and creativity, encouraging employees to thrive in a supportive and inclusive environment. As part of the Kering Group, the company is dedicated to diversity and equal opportunity, welcoming applications from all qualified candidates.