Alexander McQueen Store Manager

London • UK

Wednesday, June 25, 2025

McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, became part of the Kering Group in 2001. Renowned for its distinctive expression of individuality, subversive strength, and raw power, McQueen operates with a design studio and atelier based in London. The brand is celebrated for its uncompromising quality and creative vision. As an employer, McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive environment where employees can thrive.

1. Lead and support all activities to achieve store business objectives and ensure an unparalleled client experience.
2. Set up and implement the strategy and vision for the store, providing recommendations and improvement plans based on store results.
3. Take full ownership of store operations, including loss prevention compliance, human resources management, and visual merchandising presentation.
4. Drive team to exceed financial targets and maximize sales performances.
5. Propose and develop action plans through careful analysis of store performance.
6. Communicate company-set KPIs and identify strategies to ensure performance standards are met.
7. Represent the company within the local market, identifying opportunities to increase foot traffic and build loyal client relationships.
8. Foster omni-channel awareness and encourage the use of digital tools to enhance client relationships.
9. Monitor store expenses and meet operating budgets.
10. Provide effective product feedback and participate in buying sessions when requested.
11. Train and communicate current collection knowledge to all associates.
12. Place the client above all, creating a welcoming environment and ensuring the team meets client needs.
13. Develop and maintain solid client relationships and enforce meaningful after-sales experiences.
14. Promote brand awareness and capture competitive market share through community outreach and events.
15. Capture meaningful customer data to personalize future client development opportunities.
16. Oversee annual review process for all store employees and set annual employee goals.
17. Conduct monthly coaching sessions with team members to review performance.
18. Attract, recruit, and retain a high-performing team and build a talent pipeline.
19. Ensure a consistent and branded onboarding experience for all new hires.
20. Manage staff resources and scheduling to drive sales and ensure customer service.
21. Partner with Retail Manager and Human Resource Manager for employee relations issues.
22. Act as a strong staff motivator, promoting team spirit and cultivating a positive environment.
23. Adhere to and enforce all company policies and procedures.
24. Monitor store expenses and maintain store operating budget.
25. Comply with all Loss Prevention audits and inventory reconciliations.
26. Oversee merchandise requests and shipments.
27. Support and maintain visual merchandising standards set by headquarters.

1. Significant sales management experience in retail, luxury retail, or service-related industry.
2. Proven ability to drive store performance.
3. Commercial awareness and strong business acumen.
4. Coaching and development skills.
5. Strong analytical skills.
6. Entrepreneurial spirit.
7. Strong budget management experience.
8. Strong verbal and written communication skills.
9. Confidence in public speaking and engaging with external stakeholders.
10. Ability to manage competing priorities in a fast-paced environment.
11. Proficiency with Microsoft Office software.
12. Flexibility to work a retail schedule including evenings, weekends, and holidays.
13. Passion for the fashion industry.

1. Leadership and team management
2. Strategic planning and execution
3. Client relationship management
4. Sales and performance analysis
5. Budget management
6. Communication and interpersonal skills
7. Problem-solving and decision-making
8. Time management and organizational skills
9. Adaptability and flexibility
10. Technical proficiency with digital tools

Candidates must possess significant sales management experience in retail, luxury retail, or a service-related industry, with a proven track record of driving store performance and managing a high-performing team.

Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development within the Kering Group.

McQueen's workplace culture is characterized by empowerment, teamwork, respect, and kindness. The company values collaboration and supports its employees in achieving shared goals, fostering an environment where creativity and individuality are celebrated.