Alexander McQueen Store Manager

Boston • USA

Wednesday, August 13, 2025

Alexander McQueen, a prestigious British luxury fashion house established in 1992 by Lee Alexander McQueen, is renowned for its distinctive expression of individuality, subversive strength, and raw power. As part of the Kering Group since 2001, Alexander McQueen operates with a design studio and atelier in London, maintaining a reputation for uncompromising quality and creative vision. Under the creative direction of Seán McGirr since December 2023, the brand continues to push the boundaries of fashion.

1. Lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience.
2. Set up and implement the strategy and vision for the store, providing recommendations and improvement plans based on store results.
3. Ensure excellence in client experience through local market knowledge and promoting the values and ambitions of the brand.
4. Drive team to exceed financial targets and maximize sales performances.
5. Propose and develop action plans through careful analysis of store performance.
6. Communicate company-set KPIs and identify strategies to ensure performance standards are met.
7. Represent the company within the local market, identifying opportunities to increase foot traffic and build loyal relationships with the brand.
8. Foster omni-channel awareness among the team and encourage the use of digital tools to improve client relationships.
9. Meet store operating budgets by monitoring expenses.
10. Provide effective product feedback based on store needs and participate in buying sessions when requested.
11. Train and communicate current collection knowledge to all associates.
12. Foster a client-centric mindset and develop solid client relationships.
13. Manage the achievement of business objectives by utilizing a top client strategy.
14. Promote brand awareness and establish market/store presence through community outreach and events.
15. Oversee annual review process for all store employees and set annual employee goals.
16. Conduct monthly coaching sessions with team members to review performance and provide feedback.
17. Attract, recruit, and retain a high-performing team and build a talent pipeline.
18. Ensure a consistent and branded onboarding experience for all new hires.
19. Manage the allocation of staff resources and scheduling to drive sales and ensure customer service.
20. Partner with Retail Manager and Human Resource Manager for employee relations issues.
21. Act as a strong staff motivator, promoting team spirit and cultivating a positive environment.
22. Adhere to and enforce all company policies and procedures.
23. Monitor store expenses and maintain operating budget while aiming to reduce costs.
24. Comply with all Loss Prevention audits and inventory reconciliations.
25. Oversee the processing of merchandise requests and shipments.
26. Support and maintain visual merchandising standards set by headquarters.

1. Significant sales management experience in retail, luxury retail, or service-related industry.
2. Proven ability to drive store performance.
3. Commercial awareness and strong business acumen.
4. Coaching and development skills.
5. Strong analytical skills.
6. Entrepreneurial spirit.
7. Strong budget management experience.
8. Strong verbal and written communication skills.
9. Confidence in public speaking and engaging with external stakeholders.
10. Ability to manage competing priorities in a fast-paced environment.
11. Proficiency with Microsoft Office software.

1. Leadership and team management.
2. Client relationship management.
3. Strategic planning and execution.
4. Budget management.
5. Analytical and problem-solving skills.
6. Communication and interpersonal skills.
7. Flexibility and adaptability.
8. Passion for the fashion industry.

Significant experience in sales management within retail, luxury retail, or a service-related industry is required.

Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. As part of the Kering Group, the company is committed to building a diverse workforce, believing that diversity enriches the workplace and fosters adaptability in a changing world.