Alexander McQueen Store Manager

Bal Harbour • USA

Thursday, July 31, 2025

Alexander McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its unique expression of individuality, subversive strength, and raw power. As part of the Kering Group since 2001, the brand benefits from the conglomerate's global influence and resources. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen continues to set the standard for uncompromising quality and visionary design, with its design studio and atelier based in London.

1. Lead and support all activities to achieve store business objectives and ensure an unparalleled client experience.
2. Set up and implement the strategy and vision for the store, providing recommendations and improvement plans based on store results.
3. Ensure full ownership of store operations, loss prevention compliance, human resources management, and visual merchandising presentation.
4. Drive team to exceed financial targets and maximize sales performances.
5. Propose and develop action plans through careful analysis of store performance.
6. Communicate company-set KPIs and identify strategies to ensure performance standards are met.
7. Represent the company within the local market, identify opportunities to increase foot traffic, attract new clients, and build loyal relationships with the brand.
8. Ensure the highest standard of approach and service to clients on the sales floor.
9. Foster omni-channel awareness among the team and encourage the use of digital tools to improve client relationships.
10. Meet store operating budgets by monitoring expenses.
11. Provide effective product feedback and participate in buying sessions when requested.
12. Train and communicate current collection knowledge to all associates.
13. Place the client above all and lead by example to create a welcoming environment.
14. Develop and maintain solid client relationships and enforce meaningful after-sales experiences.
15. Manage the achievement of business objectives by utilizing a top client strategy.
16. Promote brand awareness and establish market/store presence through community outreach and company-sponsored events.
17. Capture meaningful customer data to personalize future client development opportunities.
18. Oversee annual review process for all store employees and set annual employee goals.
19. Conduct monthly coaching sessions with team members to review performance and provide feedback.
20. Attract, recruit, and retain a high-performing team and build a talent pipeline.
21. Ensure a consistent and branded onboarding experience for all new hires.
22. Manage staff resources and scheduling to drive sales and ensure customer service.
23. Partner with Retail Manager and Human Resource Manager for employee relations issues.
24. Adhere to and enforce all company policies and procedures.
25. Monitor store expenses and maintain store operating budget.
26. Comply with all loss prevention audits and inventory reconciliations.
27. Oversee the processing of merchandise requests and shipments.
28. Support and maintain visual merchandising standards set by headquarters.

1. Significant sales management experience in retail, luxury retail, or service-related industry.
2. Proven ability to drive store performance.
3. Commercial awareness and strong business acumen.
4. Coaching and development skills.
5. Strong analytical skills.
6. Entrepreneurial spirit.
7. Strong budget management experience.
8. Strong verbal and written communication skills.
9. Confidence in public speaking and engaging with external stakeholders.
10. Ability to manage competing priorities in a fast-paced environment.
11. Proficiency with Microsoft Office software.
12. Flexibility to work a retail schedule including evenings, weekends, and holidays.
13. Ability to effectively create, manage, and adhere to deadlines.
14. Passion for the fashion industry.

1. Leadership and team management
2. Strategic planning and execution
3. Client relationship management
4. Sales and performance analysis
5. Budget management
6. Communication and interpersonal skills
7. Problem-solving and decision-making
8. Time management and organizational skills
9. Digital literacy and omni-channel awareness

Significant experience in sales management within retail, luxury retail, or a service-related industry is required.

Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity and inclusion, believing that a diverse workforce enriches the workplace and opens up opportunities for individuals to express their talents. The company encourages a positive and energetic environment where employees are motivated to achieve shared goals and uphold the brand's values and ambitions.