Alexander McQueen Store Manager

Bal Harbour • USA

Monday, June 2, 2025

Alexander McQueen, a prestigious British luxury fashion house established in 1992 by Lee Alexander McQueen, is renowned for its unique expression of individuality and subversive strength. As part of the Kering Group since 2001, Alexander McQueen is celebrated for its uncompromising quality and creative vision, with its design studio and atelier based in London. Under the creative direction of Seán McGirr since December 2023, the brand continues to push the boundaries of fashion.

1. Lead and support all store activities to achieve business objectives and ensure an unparalleled client experience.
2. Set and implement the store's strategy and vision, providing recommendations and improvement plans based on store results.
3. Take full ownership of store operations, loss prevention compliance, human resources management, and visual merchandising presentation.
4. Drive team to exceed financial targets and maximize sales performances.
5. Propose and develop action plans through careful analysis of store performance.
6. Communicate company KPI’s to the team and identify strategies to meet performance standards.
7. Represent the company within the local market and identify opportunities to increase foot traffic and build client relationships.
8. Ensure the highest standard of client service on the sales floor.
9. Foster omni-channel awareness and encourage the use of digital tools to enhance client relationships.
10. Train and communicate current collection knowledge to all associates.
11. Place the client above all, creating a welcoming environment and fostering a client-centric mindset.
12. Manage the achievement of business objectives through a top client strategy.
13. Promote brand awareness and capture competitive market share through community outreach and events.
14. Oversee annual review process for all store employees and set annual employee goals.
15. Conduct monthly coaching sessions and provide constructive feedback.
16. Attract, recruit, and retain a high-performing team and build a talent pipeline.
17. Ensure a consistent and branded onboarding experience for all new hires.
18. Manage staff resources and scheduling to drive sales and ensure customer service.
19. Adhere to and enforce all company policies and procedures.
20. Monitor store expenses and maintain store operating budget.
21. Comply with all loss prevention audits and inventory reconciliations.
22. Oversee the processing of merchandise requests and shipments.
23. Support and maintain visual merchandising standards set by headquarters.

1. Significant sales management experience in retail, luxury retail, or service-related industry.
2. Proven ability to drive store performance.
3. Strong commercial awareness and business acumen.
4. Experience in coaching and development.
5. Strong analytical skills.
6. Entrepreneurial spirit.
7. Strong budget management experience.

1. Strong verbal and written communication skills.
2. Excellent organizational skills.
3. Confidence in public speaking and engaging with external stakeholders.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software.
6. Flexibility to work a retail schedule, including evenings, weekends, and holidays.
7. Ability to effectively create, manage, and adhere to deadlines.
8. Passion for the fashion industry.

Significant experience in sales management within the retail or luxury retail sector, demonstrating a proven track record in driving store performance and team leadership.

Competitive benefits package including opportunities for professional development and growth within a leading luxury fashion house.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive environment where employees can thrive. The brand values diversity in all its forms, enriching the workplace and fostering adaptability in a changing world.