Alexander McQueen Store Manager

Atlanta • USA

Wednesday, April 16, 2025

Alexander McQueen, a renowned British luxury fashion house established in 1992 by Lee Alexander McQueen, is celebrated for its unique expression of individuality and creative vision. As part of the prestigious Kering Group since 2001, Alexander McQueen continues to push the boundaries of fashion under the creative direction of Seán McGirr. The brand is synonymous with uncompromising quality and innovation, with its design studio and atelier based in London.

1. Lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience.
2. Set up and implement the strategy and vision for the store, providing recommendations and improvement plans based on store results.
3. Take full ownership of store operations, loss prevention compliance, human resources management, and visual merchandising presentation.
4. Drive team to exceed financial targets and maximize sales performances.
5. Propose and develop action plans through careful analysis of store performance.
6. Communicate company-set KPIs and identify strategies to ensure performance standards are met.
7. Represent the company within the local market, identifying opportunities to increase foot traffic and build client relationships.
8. Foster omni-channel awareness among the team and encourage the use of digital tools to enhance client relationships.
9. Manage store operating budgets by monitoring expenses.
10. Provide effective product feedback based on store needs and participate in buying sessions when requested.
11. Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy.
12. Place the client above all, creating a welcoming environment and ensuring the team meets client needs.
13. Develop and maintain solid client relationships and enforce meaningful after-sales experiences.
14. Promote brand awareness and establish market/store presence through community outreach and events.
15. Capture meaningful customer data to personalize future client development opportunities.
16. Oversee annual review process for all store employees and set annual employee goals.
17. Conduct monthly coaching sessions with team members to review performance and provide feedback.
18. Attract, recruit, and retain a high-performing team and build a talent pipeline.
19. Ensure a consistent and branded onboarding experience for all new hires.
20. Manage the allocation of staff resources and scheduling to drive sales and ensure customer service.
21. Partner with Retail Manager and Human Resource Manager for employee relations issues.
22. Adhere to and enforce all company policies and procedures.
23. Monitor store expenses and maintain store operating budget while reducing costs.
24. Comply with all loss prevention audits and inventory reconciliations.
25. Oversee the processing of daily merchandise requests and shipments.
26. Support and maintain visual merchandising standards set by headquarters.

1. Significant sales management experience in retail, luxury retail, or service-related industry.
2. Proven ability to drive store performance.
3. Commercial awareness and strong business acumen.
4. Coaching and development skills.
5. Strong analytical skills.
6. Entrepreneurial spirit.
7. Strong budget management experience.

1. Strong verbal and written communication skills.
2. Excellent organizational skills.
3. Confidence in public speaking and engaging with external stakeholders.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Flexibility to work a retail schedule, including evenings, weekends, and holidays.
7. Ability to effectively create, manage, and adhere to deadlines.
8. Passion for the fashion industry.

Significant experience in sales management within retail, luxury retail, or a service-related industry is required.

Alexander McQueen offers a dynamic work environment with opportunities for personal and professional growth. Employees benefit from being part of the prestigious Kering Group, known for its commitment to diversity and inclusion.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms and believes it enriches the workplace, fostering an environment where talent can thrive.