Alexander McQueen Store Director

London • UK

Friday, February 14, 2025

Alexander McQueen, a prestigious British luxury fashion house, was established by Lee Alexander McQueen in 1992. Since joining the Kering Group in 2001, the brand has been synonymous with individuality, subversive strength, and raw power. Under the creative direction of Seán McGirr, Alexander McQueen continues to set benchmarks in quality and creative vision from its design studio and atelier in London. As an employer, the brand champions a culture of empowerment, teamwork, respect, and kindness, fostering an environment where talent can flourish.

1. Lead and support all activities to achieve store business objectives and ensure an unparalleled client experience.
2. Set strategy and vision for the store, providing recommendations and improvement plans based on store results.
3. Take full ownership of store operations, loss prevention compliance, human resources management, and visual merchandising presentation.
4. Drive store team to exceed financial targets and maximize sales performance.
5. Develop action plans through careful analysis of store performance.
6. Communicate company-set KPIs and identify strategies to ensure performance standards are met.
7. Represent the company within the local market, identifying opportunities to increase foot traffic and build client relationships.
8. Foster omni-channel awareness among the team and encourage the use of digital tools to enhance client relationships.
9. Monitor store expenses and meet operating budgets.
10. Provide product feedback based on store needs and participate in buying sessions when requested.
11. Train and communicate current collection knowledge to all associates.
12. Place the client above all, creating a welcoming environment and ensuring the team meets client needs.
13. Develop and maintain solid client relationships and enforce meaningful after-sales experiences.
14. Promote brand awareness and capture competitive market share through community outreach and events.
15. Conduct monthly coaching sessions with associates to review performance and provide feedback.
16. Oversee the annual review process and set employee goals.
17. Attract, recruit, and retain a high-performing team and build a talent pipeline.
18. Ensure a consistent and branded onboarding experience for new hires.
19. Collaborate with Operations, Human Resources, and Loss Prevention while adhering to company policies.
20. Monitor store expenses and maintain operating budget while reducing costs.
21. Comply with all loss prevention audits and inventory reconciliations.
22. Oversee merchandise requests and shipments.
23. Support and maintain visual merchandising standards set by headquarters.

1. Significant sales management experience in retail, luxury retail, or service-related industry.
2. Proven ability to drive store performance.
3. Strong business acumen and commercial awareness.
4. Experience in coaching and development.
5. Strong analytical skills.
6. Entrepreneurial spirit.
7. Strong budget management experience.
8. Excellent verbal and written communication skills.
9. Ability to manage competing priorities in a fast-paced environment.
10. Proficiency with Microsoft Office software.
11. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management.
2. Strategic planning and execution.
3. Client relationship management.
4. Financial acumen and budget management.
5. Analytical thinking and problem-solving.
6. Effective communication and interpersonal skills.
7. Proficiency in digital tools and omni-channel strategies.
8. Knowledge of fashion industry trends.

Significant experience in sales management within retail, luxury retail, or a service-related industry is required.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.

Alexander McQueen fosters a workplace culture that emphasizes empowerment, teamwork, respect, and kindness. The brand values diversity and is committed to creating an inclusive environment where all employees can thrive. The company supports a collaborative atmosphere where creativity and individuality are celebrated.