Alexander McQueen Store Director

Alexander McQueen is a British luxury fashion house and member of the Kering group, recognised for theatrical design, uncompromising craftsmanship and a bold creative vision. The brand operates a global retail network and atelier-based design studio, offering a workplace that blends couture-level standards with commercial retail discipline within an international luxury portfolio.

1. Set and implement the store strategy and vision to achieve financial targets and maximise sales performance.
2. Lead daily store operations including loss prevention, inventory controls, merchandising standards, and budget management to meet operating objectives.
3. Drive an exceptional client experience across all touchpoints; champion client acquisition, retention and a strong private appointment culture.
4. Analyse store performance and propose targeted action plans; communicate KPIs and performance standards to the team.
5. Develop and coach the retail team through regular performance reviews, monthly coaching, recruitment, onboarding and talent development.
6. Promote omnichannel awareness and encourage the use of digital tools and CRM to personalise client relationships and capture meaningful customer data.
7. Represent the brand locally to increase foot traffic, promote events and partnerships, and capture competitive market share.
8. Ensure compliance with company policies, visual merchandising guidelines and headquarters directives; participate in buying feedback when requested.

1. Significant sales management experience in retail, ideally within luxury or high‑end fashion environments.
2. Proven track record of driving store performance and delivering against commercial KPIs, including P&L and budget management.
3. Strong coaching and team development skills with experience conducting performance reviews and succession planning.
4. Commercial awareness and strong business acumen, including ability to interpret sales metrics and market trends.
5. Excellent verbal and written communication skills, with confidence in public speaking and stakeholder engagement.
6. High level of organisation, resilience under pressure, and ability to manage competing priorities in a fast‑paced environment.
7. Flexibility to work a retail schedule including evenings, weekends and holidays; ability to lift and handle light inventory and climb ladders safely.

1. Microsoft Word
2. Microsoft Excel
3. Microsoft PowerPoint
4. Microsoft Outlook
5. Microsoft Office
6. CRM database reporting

Minimum 5–7 years of progressive leadership experience in luxury or premium retail, with demonstrated responsibility for store-level P&L, team leadership, client development and operational excellence.

Bachelor’s degree in Business, Retail Management, Fashion or related field preferred, or equivalent professional retail leadership experience.

The workplace emphasises empowerment, teamwork, respect and kindness, promoting a collaborative and client‑centric environment. As part of the Kering group, the brand values creativity, craftsmanship and diversity, and seeks leaders who model the House behaviours while driving commercial results.