Alexander McQueen Store Director

Beverly Hills • USA

Wednesday, October 1, 2025

Alexander McQueen, a prestigious British luxury fashion house founded by Lee Alexander McQueen in 1992, is renowned for its unique expression of individuality and subversive strength. As part of the Kering Group since 2001, the brand continues to push creative boundaries under the direction of Seán McGirr. With its design studio and atelier based in London, Alexander McQueen is celebrated for its uncompromising quality and innovative vision.

1. Lead and support all activities to achieve store business objectives, ensuring an unparalleled client experience.
2. Set up and implement the strategy and vision for the store, providing recommendations and improvement plans based on store results.
3. Take full ownership of store operations, loss prevention compliance, human resources management, and visual merchandising presentation.
4. Drive team to exceed financial targets and maximize sales performances.
5. Propose and develop action plans through careful analysis of store performance.
6. Communicate company set KPIs and identify strategies to ensure performance standards are met.
7. Represent the company within the local market to increase foot traffic and build client relationships.
8. Foster omni-channel awareness and encourage the use of digital tools to enhance client relationships.
9. Monitor store expenses to meet operating budgets.
10. Provide effective product feedback and participate in buying sessions when requested.
11. Train and communicate current collection knowledge to all associates.
12. Place the client above all, creating a welcoming environment and ensuring the team meets client needs.
13. Develop and maintain solid client relationships and enforce meaningful after-sales experiences.
14. Promote brand awareness and capture competitive market share through community outreach and events.
15. Capture meaningful customer data to personalize future client development opportunities.
16. Oversee annual review process for all store employees and set annual employee goals.
17. Conduct monthly coaching sessions and provide constructive feedback.
18. Attract, recruit, and retain a high-performing team and build a talent pipeline.
19. Ensure a consistent and branded onboarding experience for new hires.
20. Manage staff resources and scheduling to drive sales and ensure customer service.
21. Partner with Retail Manager and Human Resource Manager for employee relations issues.
22. Adhere to and enforce all company policies and procedures.
23. Monitor store expenses and maintain store operating budget.
24. Comply with all Loss Prevention audits and inventory reconciliations.
25. Oversee merchandise requests and shipments.
26. Support and maintain visual merchandising standards set by headquarters.

1. Significant sales management experience in retail, luxury retail, or service-related industry.
2. Proven ability to drive store performance.
3. Commercial awareness and strong business acumen.
4. Coaching and development skills.
5. Strong analytical skills.
6. Entrepreneurial spirit.
7. Strong budget management experience.
8. Strong verbal and written communication skills.
9. Confidence in public speaking and engaging with external stakeholders.
10. Ability to manage competing priorities in a fast-paced environment.
11. Proficiency with Microsoft Office software.
12. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management.
2. Strategic planning and execution.
3. Client relationship management.
4. Sales and performance analysis.
5. Budget management.
6. Communication and interpersonal skills.
7. Problem-solving and decision-making.
8. Time management and organizational skills.
9. Adaptability and resilience.

Significant experience in sales management within retail, luxury retail, or a service-related industry is required.

Salary Range: $150,000-$165,000

Kering is committed to building a diverse workforce, offering opportunities for talent expression and adaptation to a changing world. As an Equal Opportunity Employer, applications from all qualified candidates are welcomed.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms and believes it enriches the workplace, opening opportunities for individual and collective talent expression.