Alexander McQueen Senior Store Operations Associate

London • UK

Wednesday, April 30, 2025

Alexander McQueen, a prestigious British luxury fashion house established in 1992 by Lee Alexander McQueen, became part of the Kering Group in 2001. Under the creative direction of Seán McGirr since December 2023, the brand is renowned for its distinctive expression of individuality, subversive strength, and raw power. With its design studio and atelier based in London, Alexander McQueen is celebrated for its uncompromising quality and creative vision. As an employer, the brand fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative environment for all employees.

1. Develop and enforce store policies and procedures to ensure operational efficiency.
2. Create and update the Retail Operations Manual for store teams.
3. Conduct audits to ensure compliance with established policies and procedures.
4. Facilitate the onboarding process for new store employees, providing necessary resources and information.
5. Identify opportunities to streamline operations and enhance efficiency.
6. Analyze store operations and provide recommendations for improvement.
7. Coordinate with external parties to secure necessary permits and documentation.
8. Ensure adherence to Fire Safety and Health & Safety procedures.
9. Support the execution of in-store events.
10. Manage the receipt, storage, and preparation of goods in accordance with company procedures.
11. Oversee shop-to-shop and returns transfers, ensuring compliance with guidelines.
12. Manage cleaning services and contractor schedules for store and office maintenance.
13. Review supplier services to optimize costs and service quality.
14. Coordinate with Loss Prevention and Security on store issues.
15. Serve as the primary contact for store operational issues, escalating as needed.
16. Support the after-sales process and ensure client and store team updates.
17. Maintain back-of-house standards to enhance the client experience.
18. Plan and execute inventory checks and reconciliations.
19. Manage in-store damaged stock and monitor inventory discrepancies.
20. Streamline supply ordering and manage courier and shipping accounts.
21. Coordinate operational setup for new store openings.

1. Previous experience in retail operations, ensuring efficient business operations.
2. Flexibility to travel regularly and work occasional weekends or evenings.
3. Strong organizational skills and attention to detail.
4. Ability to work independently and as part of a team.
5. Proven track record of delivering retail excellence.
6. Ability to establish credibility with team members and external partners.
7. Demonstrated drive and desire to achieve outstanding results.
8. Sound analytical and organizational skills.
9. Fluency in English; additional languages are advantageous.

1. Retail operations management
2. Policy and procedure development
3. Audit and compliance
4. Team onboarding and training
5. Operational efficiency improvement
6. Inventory management
7. Supplier and contractor management
8. Loss prevention
9. Logistics and supply chain management

A minimum of three years of experience in retail operations, with a focus on optimizing store efficiency and compliance with company policies.

Alexander McQueen offers a dynamic work environment with opportunities for professional growth and development, fostering a culture of empowerment, teamwork, respect, and kindness.

Alexander McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive environment where employees are encouraged to thrive, work collaboratively towards shared goals, and treat each other with dignity and empathy.