Alexander McQueen Senior Client Advisor

Singapore • Singapore

Tuesday, June 24, 2025

McQueen, a prestigious British luxury fashion house founded by Lee Alexander McQueen in 1992, became a part of the Kering Group in 2001. The brand is renowned for its distinctive expression of individuality, subversive strength, and raw power, with a design studio and atelier based in London. Under the creative direction of Seán McGirr since December 2023, McQueen is committed to uncompromising quality and creative vision. As an employer, McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative environment for all employees.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating an excellent knowledge of products and McQueen's heritage.
2. Proactively engage in cross-selling opportunities across all product categories.
3. Develop and maintain client relationships through personalized approaches, supported by CRM and digital tools.
4. Engage with clients on fashion trends and luxury market developments.
5. Exceed individual financial targets and contribute to the store's success.
6. Foster open communication with team members and propose effective solutions.
7. Maintain shopfloor standards and product levels in accordance with company policies.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Comply with company procedures on visual merchandising, operations, and reporting.
10. Assist management in daily operations, including floor management and stock operations.
11. Support team development through mentoring and buddying activities.
12. Provide support to other Client Advisors and demonstrate understanding of company policies.

1. Demonstrated McQueen Behaviours.
2. Proven experience in a similar role within fashion retail or customer service.
3. Ability to drive and exceed individual and store KPIs.
4. Genuine interest in fashion and industry trends.
5. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced environment.
5. Luxury product knowledge and interest in fashion trends.
6. Proficiency in digital retail tools and CRM.
7. Mobility for extended periods of time.

Proven experience in a similar role within fashion retail companies or customer service-related fields.

McQueen offers a dynamic and supportive work environment with opportunities for professional growth and development. Employees benefit from a culture of empowerment, teamwork, respect, and kindness.

McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The company values diversity in all its forms and is committed to creating an inclusive environment where all employees can thrive and express their talents.