Alexander McQueen Senior Client Advisor

Singapore • Singapore

Thursday, March 20, 2025

McQueen, a renowned British luxury fashion house established by Lee Alexander McQueen in 1992, became part of the Kering Group in 2001. Under the creative direction of Seán McGirr since December 2023, McQueen is celebrated for its unique expression of individuality, subversive strength, and raw power. With its design studio and atelier based in London, the house is synonymous with uncompromising quality and creative vision. As an employer, McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive environment where talent can thrive.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent product knowledge and brand heritage.
2. Proactively seize cross-selling opportunities across all product categories.
3. Maintain and develop client relationships through personalized approaches, supported by CRM and digital tools.
4. Engage with clients on fashion trends and luxury market developments.
5. Exceed individual financial targets and contribute to store success.
6. Foster open communication and a positive working environment.
7. Maintain shop floor standards and appropriate product levels.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Comply with company procedures on visual merchandising, operations, and reporting.
10. Assist management in daily operations, including floor management and stock operations.
11. Support team development through mentoring and buddying activities.
12. Demonstrate thorough understanding of company policies and support other advisors.

1. Demonstrated McQueen Behaviours.
2. Proven experience in fashion retail or customer service.
3. Ability to drive and exceed KPIs.
4. Genuine interest in fashion and industry trends.
5. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach with entrepreneurial spirit.
4. Ability to work in a dynamic environment.
5. Luxury product knowledge and interest in fashion trends.
6. Proficiency in digital retail tools and CRM.

Proven experience in a similar role within fashion retail or a customer service-related field.

McQueen offers a diverse and inclusive work environment, promoting opportunities for individual and collective talent expression.

McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness, creating a supportive environment for all employees to thrive.