Alexander McQueen Senior Client Advisor

Singapore Singapore

Thursday, January 23, 2025

Alexander McQueen, a revered British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its distinctive expression of individuality, subversive strength, and raw power. As part of the prestigious Kering Group since 2001, the house operates under the creative direction of Seán McGirr as of December 2023. With its design studio and atelier based in London, Alexander McQueen is synonymous with uncompromising quality and visionary creativity. The brand fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and inclusive environment for all employees.

1. Deliver an exceptional client experience by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and the brand's heritage.
2. Proactively identify cross-selling opportunities across all product categories.
3. Cultivate and maintain client relationships through personalized approaches, utilizing CRM and digital tools to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Strive to exceed individual financial targets and contribute to the store's overall success.
6. Promote open communication and collaboration with team members, fostering a positive work environment.
7. Embrace continuous learning by seeking feedback from colleagues and management.
8. Ensure shop floor standards and product levels align with company policies and procedures.
9. Participate in clienteling initiatives to strengthen client loyalty.
10. Adhere to company grooming standards and policies.
11. Comply with visual merchandising, operational guidelines, and stock procedures, ensuring company policies are executed.
12. Assist management with daily operations, including floor management, stock operations, and opening/closing duties.
13. Support team development through mentoring and buddying activities.
14. Demonstrate a thorough understanding of company policies and provide support to other client advisors.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Exceptional selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to thrive in a fast-paced and dynamic environment.
5. In-depth luxury product knowledge and interest in fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Ability to remain mobile for extended periods.

Previous experience in a similar role within fashion retail or a customer service-related field is required.

Alexander McQueen offers a supportive and inclusive work environment, fostering empowerment, teamwork, respect, and kindness. Employees are encouraged to thrive and succeed, with opportunities for professional growth and development.

The culture at Alexander McQueen is defined by empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms and is committed to creating an inclusive workplace where every individual can express their talent and contribute to shared goals.