Alexander McQueen Senior Client Advisor

Serris • France

Sunday, March 1, 2026

McQueen, a distinguished British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Renowned for its avant-garde design and meticulous tailoring, McQueen operates under the creative direction of Seán McGirr. The brand is celebrated for its bold expression of individuality and subversive strength, consistently pushing the boundaries of traditional British tailoring. As an employer, McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and inclusive environment for all employees.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive product knowledge and brand heritage.
2. Proactively identify cross-selling opportunities across all product categories.
3. Develop and maintain client relationships using CRM and digital tools to enhance client loyalty.
4. Engage clients with insights on fashion trends and luxury market developments.
5. Exceed individual financial targets and contribute to the store's overall success.
6. Foster open communication and collaboration with team members, promoting a positive work environment.
7. Maintain high shopfloor standards and product levels in accordance with company policies.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Adhere to company grooming standards and policies.
10. Ensure compliance with visual merchandising, operational, and stock procedures.
11. Assist management with daily operations, including floor management and stock operations.
12. Support team development through mentoring and buddying activities.
13. Demonstrate a thorough understanding of company policies and support other client advisors as needed.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.
4. Fluency in English and French.

1. Strong verbal and written communication skills.
2. Excellent selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Ability to be mobile for extended periods.

Proven experience in a similar role within fashion retail companies or customer service-related fields.

McQueen offers a supportive work environment with opportunities for professional growth and development, fostering a culture of empowerment, teamwork, respect, and kindness.

McQueen embodies a culture of empowerment, teamwork, respect, and kindness, encouraging employees to thrive in a supportive and inclusive environment. The brand values diversity in all its forms and is committed to providing equal opportunities for all.