Alexander McQueen Senior Client Advisor

Miami • USA

Tuesday, December 23, 2025

Alexander McQueen, a prestigious British luxury fashion house renowned for its unique expression of individuality, subversive strength, and raw power, was founded by Lee Alexander McQueen in 1992. As a member of the Kering Group since 2001, the brand benefits from the conglomerate's global influence and commitment to sustainability and innovation. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen continues to uphold its legacy of uncompromising quality and creative vision, with its design studio and atelier based in London.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and brand heritage.
2. Proactively identify cross-selling opportunities across all product categories.
3. Develop and maintain client relationships through personalized approaches and CRM tools to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and contribute to the store's overall success.
6. Foster open communication with team members and promote a positive work environment.
7. Maintain shop floor standards and ensure product availability in line with company policies.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Comply with company procedures regarding visual merchandising, operations, and stock management.
10. Assist management with daily operations, including floor management and stock operations.
11. Support team development through mentoring and buddying activities.
12. Demonstrate thorough understanding of company policies and provide support to other client advisors.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge and keen interest in fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and lift packages up to 10 lbs.

Proven experience in a similar role within fashion retail companies or customer service-related field.

Alexander McQueen, as part of the Kering Group, offers a diverse and inclusive work environment, encouraging employees to express their talents individually and collectively. The company is committed to equal opportunity employment and welcomes applications from all qualified candidates.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The company values diversity in all its forms and believes it enriches the workplace, allowing for a dynamic and adaptable environment.