Alexander McQueen Senior Client Advisor

Boston • USA

Saturday, April 12, 2025

Alexander McQueen, a prestigious British luxury fashion house, was founded in 1992 by the visionary designer Lee Alexander McQueen. In 2001, the brand became part of the esteemed Kering Group, a global leader in luxury goods. Renowned for its distinctive expression of individuality and subversive strength, Alexander McQueen is celebrated for its uncompromising quality and creative vision. The design studio and atelier are based in London, where the brand continues to push the boundaries of fashion under the creative direction of Seán McGirr.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating excellent knowledge of products and Alexander McQueen's history and heritage.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools, to strengthen client loyalty.
4. Engage with clients on general fashion trends and developments in the luxury market, showcasing passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviors.
7. Maintain shop floor standards and appropriate product levels, adhering to House policies and procedures.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Comply with company procedures and guidelines on visual merchandising, operational guidelines, and stock procedures.
10. Assist management in daily operations, including floor management, stock operations, and opening/closing duties.
11. Support managers in developing the team through mentoring and buddying activities.
12. Demonstrate a thorough understanding of company policies and provide support to other client advisors when needed.

1. Proven experience in a similar role within fashion retail or customer service-related fields.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends and news.

1. Strong verbal and written communication skills.
2. Proficient selling skills with the ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Knowledge of luxury products and keen interest in fashion trends, luxury market, and social media.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs regularly.

Proven experience in a similar role within fashion retail companies or customer service-related fields.

Alexander McQueen offers a dynamic working environment with opportunities for professional growth and development within the Kering Group.

The culture at Alexander McQueen is defined by empowerment, teamwork, respect, and kindness. The brand fosters an inclusive environment where diversity in all its forms is celebrated, allowing individuals to express their talents and adapt to a changing world. As part of the Kering Group, Alexander McQueen is committed to building a diverse workforce and welcomes applications from all qualified candidates.