Alexander McQueen Senior Client Advisor

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and is known for its distinctive expression of individuality, subversive strength, and raw power. With a design studio and atelier based in London, the house is renowned for uncompromising quality and creative vision.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent product knowledge and understanding of Alexander McQueen's history and heritage.
2. Proactively seize cross-selling opportunities across all product categories.
3. Maintain and develop client relationships using CRM and digital tools to strengthen loyalty.
4. Engage with clients on fashion trends and luxury market developments.
5. Exceed individual financial targets and contribute to store success.
6. Foster open communication with team members and promote a positive working environment.
7. Maintain shop floor standards and appropriate product levels.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Comply with company procedures on visual merchandising, operations, and stock management.
10. Assist management with daily operations, including floor management and stock operations.
11. Support team development through mentoring and buddying activities.

1. Proven experience in a similar role within fashion retail or customer service.
2. Ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-moving and dynamic environment.
5. Luxury product knowledge and interest in fashion trends.
6. Proficiency in using digital retail tools and CRM.

Proven experience in a similar role within fashion retail companies or customer service-related field.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The company emphasizes collaboration and support, ensuring a thriving environment for all employees.