Alexander McQueen Senior Client Advisor

Bicester • UK

Wednesday, January 15, 2025

Alexander McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its unique expression of individuality, subversive strength, and raw power. As a member of the Kering Group since 2001, the brand operates under the creative leadership of Seán McGirr as of December 2023. With its design studio and atelier based in London, Alexander McQueen is celebrated for its uncompromising quality and visionary creativity. The brand fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative work environment.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and brand heritage.
2. Proactively identify cross-selling opportunities across all product categories.
3. Develop and maintain client relationships using CRM and digital tools to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and contribute to the store's overall success.
6. Foster open communication with team members and promote a positive working environment.
7. Embrace continual learning by seeking feedback from colleagues and management.
8. Maintain shop floor standards and ensure appropriate product levels in line with company policies.
9. Participate in clienteling initiatives to strengthen client loyalty.
10. Adhere to company grooming standards and visual merchandising guidelines.
11. Assist management with daily operations, including floor management and stock operations.
12. Support team development through mentoring and buddying activities.
13. Demonstrate a thorough understanding of company policies and provide support to other client advisors.

1. Demonstrated Alexander McQueen behaviors.
2. Proven experience in a similar role within fashion retail or customer service.
3. Ability to drive and exceed individual and store KPIs.
4. Genuine interest in fashion and industry trends.
5. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge and interest in fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Ability to be mobile for extended periods.

Proven experience in a similar role within fashion retail companies or customer service-related fields.

The position offers a dynamic work environment with opportunities for professional growth and development within a globally recognized luxury brand.

Alexander McQueen champions a culture of empowerment, teamwork, respect, and kindness. The brand emphasizes collaboration and mutual support, ensuring that all team members can thrive in a creative and inclusive environment.