Alexander McQueen Reception and Facilities Assistant

London • UK

Wednesday, May 14, 2025

Alexander McQueen, a prestigious British luxury fashion house, was established by the visionary designer Lee Alexander McQueen in 1992. As a part of the esteemed Kering Group since 2001, the brand is renowned for its distinctive expression of individuality, subversive strength, and raw power. Under the creative direction of Seán McGirr since December 2023, McQueen continues to uphold its legacy of uncompromising quality and innovative design. The brand's design studio and atelier, based in London, serve as the epicenter of its creative endeavors.

1. Manage front of house and reception duties, serving as the first point of contact for all visitors and handling incoming calls.
2. Coordinate the booking of meeting rooms and arrange local courier and taxi services for employees.
3. Ensure the reception and office spaces are impeccably maintained, reflecting the McQueen brand image.
4. Assist the Head of Operations and Facilities with administrative tasks.
5. Conduct daily checks of kitchens to ensure they are well-stocked and coordinate weekly deliveries of catering supplies.
6. Perform office health and safety checks during daily walkthroughs.
7. Address general facilities issues and requests, escalating to the Facilities Coordinator as necessary.
8. Assist with new employee desk setups and create building passes for new joiners.
9. Place orders and raise purchase orders for ad hoc facilities requests.
10. Maintain photocopiers and stationary supplies, ensuring they are fully stocked.
11. Coordinate recycling and waste collections.
12. Support photoshoots and model fitting setups at the London office.
13. Set up catering for in-house meetings and shoots.
14. Assist with office moves and ad hoc clear-outs.
15. Act as a first aider and fire warden alongside the facilities team.

1. Previous experience in reception or facilities roles, particularly in an office environment with over 100 staff, preferably within the creative industry.

1. Demonstrated alignment with Alexander McQueen's key behaviors: empowerment, teamwork, respect, and kindness.
2. Professional demeanor with a strong regard for confidentiality and discretion.
3. Excellent telephone and email communication skills.
4. Proactive team player with a 'can-do' attitude.
5. Ability to multitask and remain calm under pressure.
6. Strong sense of ownership and follow-through on tasks.
7. Good IT knowledge with experience in providing first-line support.
8. First aid and fire warden training is advantageous.

A minimum of experience working in a reception or facilities role within a large office setting, ideally in the creative sector.

The role offers a supportive work environment with opportunities to contribute to high-profile projects and events. Employees are encouraged to develop their skills and grow within the company.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity and inclusivity, welcoming individuals from all backgrounds to contribute their unique talents. As part of the Kering Group, McQueen is committed to creating an adaptable and dynamic workplace that thrives on creativity and innovation.