Alexander McQueen Global Retail Operations Coordinator

London • UK

Monday, December 23, 2024

Alexander McQueen, a prestigious British luxury fashion house, was established by Lee Alexander McQueen in 1992. As part of the Kering Group since 2001, the brand is renowned for its bold expression of individuality and creative vision. Under the creative direction of Seán McGirr since December 2023, the house continues to uphold its legacy of uncompromising quality. With its design studio and atelier based in London, Alexander McQueen offers a dynamic and empowering work environment.

1. Coordinate projects proactively, collaborating with cross-functional partners and retail teams to support the adoption of new processes and procedures.
2. Support the implementation of SAP and the adoption of its new systems and processes in retail stores.
3. Drive operational excellence and launch worldwide operations guidelines in collaboration with the Global Retail Operations Manager.
4. Work collaboratively and communicate frequently with regional operations partners and cross-functional teams on processes, procedures, and deliverables.
5. Assist in creating instructional guides and procedure documents for Retail Operations, ensuring they are updated to reflect changes made in HQ.
6. Provide day-to-day guidance from HQ to regions on store back-office systems, POS systems, administration, and product processes, escalating to the Global Operations Manager as required.
7. Produce reports to monitor Retail Operations KPIs and POS activities in line with company policies.

1. Demonstrate the desired Alexander McQueen behaviours.
2. Strong organisational and communication skills with high attention to detail.
3. Collaborative and able to build and maintain strong relationships with cross-functional partners.
4. Ability to efficiently prioritise workload and adapt to a dynamic environment.
5. Confidence and professionalism with a proactive and hands-on approach.
6. Problem-solving mindset with an eye for improving process efficiencies.
7. Experience with retail and POS systems is a plus.
8. Strong written and verbal communication skills.
9. Proficiency in Microsoft Suite (PowerPoint, Excel, etc.).
10. Competency in presentation and meeting facilitation.

Experience in retail operations, particularly with retail and POS systems, is advantageous.

Alexander McQueen, as part of the Kering Group, offers a diverse and inclusive work environment that encourages personal and professional growth. Employees benefit from a culture of empowerment, teamwork, respect, and kindness.

The company culture at Alexander McQueen is defined by empowerment, teamwork, respect, and kindness. The brand fosters an environment where creativity and individuality are celebrated, and employees are supported to thrive in their roles. As part of the Kering Group, Alexander McQueen is committed to diversity and inclusion, welcoming applications from all qualified candidates.