Alexander McQueen Client Advisor

Vienna • Austria

Wednesday, July 2, 2025

McQueen, a prestigious British luxury fashion house, was founded by the iconic designer Lee Alexander McQueen in 1992. Since joining the Kering Group in 2001, McQueen has continued to uphold its legacy of individuality, subversive strength, and raw power under the creative direction of Seán McGirr as of December 2023. Renowned for its uncompromising quality and visionary designs, McQueen operates from its design studio and atelier in London. The brand fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative work environment.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating extensive product knowledge and understanding of McQueen's history and heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Develop and maintain client relationships through a personalized approach, utilizing CRM and digital tools to enhance client loyalty.
4. Participate in clienteling initiatives to strengthen client loyalty.
5. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
6. Exceed individual financial targets and maximize sales performance, contributing to the store's success.
7. Foster open communication with team members, promoting a positive working environment in line with the House Code of Behaviours.
8. Maintain a continual learning mindset by actively seeking and embracing feedback.
9. Ensure shop floor standards and appropriate product levels are maintained, adhering to House policies and procedures.
10. Comply with company procedures on visual merchandising, operational guidelines, and stock procedures.

1. Proven experience in a similar role within fashion retail or customer service-related fields.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Mobility for extended periods of time.

Proven experience in a similar role within fashion retail companies or a customer service-related field is required.

The position offers a supportive and collaborative work environment, with opportunities for professional growth and development within a prestigious luxury fashion house.

McQueen's culture is defined by empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive and collaborative environment where team members are encouraged to thrive and achieve shared goals.