Alexander McQueen Client Advisor

Vienna • Austria

Monday, April 7, 2025

Alexander McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its unique expression of individuality, subversive strength, and raw power. As part of the Kering Group since 2001, the brand benefits from the conglomerate's global reach and resources. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen continues to uphold its legacy of uncompromising quality and innovative design. The brand's culture is deeply rooted in empowerment, teamwork, respect, and kindness, fostering an environment where creativity and collaboration thrive.

1. Demonstrate Alexander McQueen's desired behaviors and brand values.
2. Provide exceptional client experiences by greeting, listening, and assisting clients, showcasing extensive product knowledge and brand heritage.
3. Engage with clients on fashion trends and luxury market developments, exhibiting a passion for fashion and luxury goods.
4. Foster open communication with team members and propose effective solutions collaboratively.
5. Contribute to visual merchandising in accordance with brand standards.
6. Ensure store maintenance and optimal product levels on the sales floor, adhering to corporate policies.
7. Exceed individual financial targets and maximize sales performance.
8. Proactively seize cross-selling opportunities across all product categories.
9. Develop and maintain client relationships using CRM and digital tools.
10. Participate in clienteling initiatives to strengthen client loyalty.
11. Stay updated on product knowledge, sales techniques, and company policies.
12. Handle products with care and respect.
13. Comply with operational guidelines, stock procedures, and reporting activities.

1. Proven experience in a similar role within fashion retail.
2. Demonstrated ability to drive and exceed KPIs.
3. Excellent commercial awareness and customer-centric approach.
4. Team-player mentality with strong communication skills.
5. Strong selling skills and ability to overcome objections.
6. Entrepreneurial spirit and ability to work in a dynamic environment.
7. Knowledge of luxury products.

1. Exceptional client service and communication skills.
2. Strong sales and cross-selling abilities.
3. Ability to work collaboratively in a team environment.
4. Proficiency in CRM and digital tools for client relationship management.
5. Knowledge of fashion trends and luxury market dynamics.

Previous experience in a similar role within the fashion retail industry is required.

The position offers a dynamic work environment within a globally recognized luxury brand, opportunities for professional growth, and the chance to work with a diverse and talented team.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity and encourages an inclusive workplace where every team member is treated with dignity and respect. This supportive environment allows for personal and professional growth, enabling employees to thrive and contribute to the brand's success.