Alexander McQueen Client Advisor

Suzhou • China

Monday, February 2, 2026

Alexander McQueen, a distinguished British luxury fashion house, was founded by the visionary designer Lee Alexander McQueen in 1992. Since joining the Kering Group in 2001, the brand has continued to uphold its reputation for innovative design and impeccable tailoring under the creative direction of Seán McGirr. As part of Kering, a global luxury group, Alexander McQueen benefits from a robust support system that fosters creativity and excellence across its operations worldwide.

1. Deliver an exceptional client experience by welcoming, listening to, and assisting clients, demonstrating comprehensive knowledge of products and the brand's heritage.
2. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury goods.
3. Foster open and constructive communication with team members, adopting a collaborative approach and proposing solutions when necessary.
4. Contribute to the visual merchandising of products in alignment with brand standards.
5. Ensure the store's functional maintenance and appropriate product levels on the sales floor, adhering to corporate policies and procedures.
6. Adhere to company grooming standards and policies.
7. Strive to exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
8. Proactively identify cross-selling opportunities across all product categories available in the store.
9. Maintain and cultivate client relationships through personalized approaches supported by CRM and digital tools.
10. Enhance client loyalty by participating in clienteling initiatives within the department or store.
11. Continuously update knowledge on product information, sales techniques, client services, and company policies and procedures.
12. Handle products with the utmost care and respect.
13. Comply with company procedures regarding operational guidelines, stock procedures, cash activities, inventory, logistics, and reporting activities required by head office.

1. Proven experience in a similar role within fashion retail companies.
2. Demonstrated ability to drive and exceed individual and store KPIs.

1. Excellent commercial awareness.
2. Team-player mentality.
3. Strong verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Customer-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-paced and dynamic environment.
7. Knowledge of luxury products.

Proven experience in a similar role within fashion retail companies is required.

The position offers the opportunity to work within a prestigious luxury brand, fostering professional growth and development in a dynamic and inclusive environment.

Alexander McQueen is renowned for its culture of empowerment, teamwork, respect, and kindness. The brand encourages a supportive and collaborative work environment where employees are valued and treated with dignity. As part of the Kering Group, Alexander McQueen is committed to diversity and inclusion, welcoming applications from all qualified candidates regardless of their background.