Alexander McQueen Client Advisor

Singapore • Singapore

Sunday, March 1, 2026

McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, became a part of the Kering Group in 2001. Known for its unique expression of individuality, subversive strength, and raw power, McQueen operates with a design studio and atelier based in London. The brand is renowned for its uncompromising quality and creative vision. Under the creative direction of Seán McGirr since December 2023, McQueen fosters a culture of empowerment, teamwork, respect, and kindness, aligning with the values of its parent company, Kering, which is committed to diversity and inclusion.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive product knowledge and understanding of McQueen's history and heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Develop and maintain client relationships through personalized approaches, supported by CRM and digital tools, to enhance client loyalty.
4. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
5. Strive to exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open and constructive communication with team members, promoting a collaborative environment in line with the House Code of Behaviours.
7. Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
8. Ensure shop floor standards and appropriate product levels, adhering to House policies and procedures.
9. Participate in clientelling initiatives to strengthen client loyalty.
10. Adhere to Company grooming standards in accordance with McQueen policies.
11. Comply with Company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activities, inventory, logistics, and reporting activities.

1. Demonstrated ability to embody McQueen Behaviours.
2. Proven experience in a similar role within fashion retail or customer service.
3. Proven ability to drive and exceed individual and store KPIs.

1. Strong verbal and written communication skills.
2. Exceptional selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. In-depth knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Ability to be mobile for extended periods.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

The role offers a dynamic work environment with opportunities for professional growth and development within a leading luxury fashion house.

McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The company values diversity and inclusion, fostering an environment where individuals can express their talents both individually and collectively. As part of the Kering Group, McQueen is committed to adapting to a changing world and providing equal opportunities to all qualified candidates.