Alexander McQueen Client Advisor

Singapore • Singapore

Friday, January 30, 2026

McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its unique expression of individuality and subversive strength. As part of the esteemed Kering Group since 2001, McQueen continues to uphold its legacy of uncompromising quality and creative vision under the creative direction of Seán McGirr. The brand's design studio and atelier are based in London, where a culture of empowerment, teamwork, respect, and kindness is deeply ingrained.

1. Deliver exceptional client experiences by greeting, listening, and assisting clients to exceed their needs, demonstrating comprehensive knowledge of McQueen products, history, and heritage.
2. Proactively identify and seize cross-selling opportunities across all product categories available in the store.
3. Cultivate and enhance client relationships through personalized approaches, supported by CRM and digital tools, to foster client loyalty.
4. Engage clients with insights on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
5. Strive to exceed individual financial targets and maximize sales performance, contributing to the overall success of the store.
6. Promote open and constructive communication with team members, fostering a collaborative environment and proposing effective solutions when necessary.
7. Maintain shopfloor standards and ensure appropriate product levels on the sales floor in accordance with House policies and procedures.
8. Participate in clientelling initiatives to strengthen client loyalty.
9. Adhere to company grooming standards and policies.
10. Ensure compliance with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Demonstrated ability to embody McQueen Behaviours.
2. Proven experience in a similar role within fashion retail or customer service-related fields.
3. Track record of driving and exceeding individual and store KPIs.

1. Strong verbal and written communication skills.
2. Exceptional selling skills with the ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to thrive in a fast-paced and dynamic environment.
5. In-depth luxury product knowledge with a keen interest in fashion trends and the luxury market.
6. Proficiency in using digital retail tools and CRM.
7. Capability to remain mobile for extended periods.

Experience in a similar role within fashion retail or a customer service-related field is required.

McQueen offers a dynamic work environment that fosters professional growth and development, with a commitment to diversity and inclusion.

McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The brand values diversity in all forms, believing it enriches the workplace and fosters adaptability in a changing world. As an Equal Opportunity Employer, McQueen welcomes applications from all qualified candidates.