Alexander McQueen Client Advisor

Singapore • Singapore

Thursday, March 20, 2025

McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its unique expression of individuality, subversive strength, and raw power. As part of the Kering Group since 2001, McQueen benefits from the conglomerate's extensive resources and global reach. Under the creative leadership of Seán McGirr since December 2023, McQueen continues to set benchmarks in the fashion industry with its uncompromising quality and visionary designs. The brand's design studio and atelier are based in London, where a culture of empowerment, teamwork, respect, and kindness is deeply ingrained.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating extensive product knowledge and understanding of McQueen's history and heritage.
2. Proactively identify and seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through personalized approaches, supported by CRM and digital tools, to enhance client loyalty.
4. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the overall success of the store.
6. Foster open communication with team members, promoting a collaborative environment and proposing effective solutions.
7. Maintain shopfloor standards and ensure appropriate product levels on the sales floor in accordance with House policies.
8. Participate in clientelling initiatives to strengthen client loyalty.
9. Adhere to Company grooming standards and policies.
10. Comply with Company procedures on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Demonstrated McQueen Behaviours.
2. Proven experience in a similar role within fashion retail or customer service-related fields.
3. Ability to drive and exceed individual and store KPIs.
4. Genuine interest in fashion and awareness of industry trends.
5. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge and interest in fashion trends, luxury market, and social media.
6. Proficiency in using digital retail tools and CRM.
7. Physical mobility for extended periods.

Proven experience in a similar role within fashion retail companies or customer service-related fields.

McQueen offers a dynamic and empowering work environment, fostering personal and professional growth. Employees benefit from being part of the Kering Group, which provides extensive resources and opportunities for career advancement.

McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive and collaborative environment where each employee is valued and encouraged to express their talents. Diversity and inclusion are core to McQueen's ethos, enriching the workplace and fostering adaptability in a changing world.