Alexander McQueen Client Advisor

Singapore Singapore

Monday, February 3, 2025

Alexander McQueen, a renowned British luxury fashion house established by Lee Alexander McQueen in 1992, is celebrated for its bold expression of individuality and avant-garde design. As part of the prestigious Kering Group since 2001, the brand continues to push creative boundaries under the artistic direction of Seán McGirr. With its design studio and atelier based in London, Alexander McQueen is synonymous with exceptional quality and visionary artistry. The brand fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative environment for all employees.

1. Deliver an exceptional client experience by welcoming, listening to, and assisting clients, demonstrating comprehensive knowledge of Alexander McQueen products and heritage.
2. Proactively identify and capitalize on cross-selling opportunities across all product categories.
3. Cultivate and enhance client relationships through personalized engagement and the use of CRM and digital tools to foster loyalty.
4. Stay informed about fashion trends and luxury market developments, sharing insights with clients.
5. Strive to exceed individual financial targets and contribute to the store's overall success.
6. Promote open communication and collaboration with team members, fostering a positive work environment.
7. Continuously seek feedback for personal development and maintain high shopfloor standards.
8. Participate in clientelling initiatives to strengthen client loyalty.
9. Adhere to company grooming standards and operational procedures, including visual merchandising and inventory management.

1. Demonstrated ability to embody the desired McQueen Behaviours.
2. Proven experience in a similar role within fashion retail or customer service.
3. Track record of achieving and surpassing individual and store KPIs.

1. Strong verbal and written communication skills.
2. Exceptional selling skills and ability to handle objections.
3. Client-centric approach with an entrepreneurial mindset.
4. Ability to thrive in a fast-paced, dynamic environment.
5. In-depth knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM systems.

Previous experience in fashion retail or a customer service-related field is required.

Alexander McQueen offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

The culture at Alexander McQueen is defined by empowerment, teamwork, respect, and kindness. The brand values diversity and inclusivity, fostering an environment where all employees can express their talents and thrive. As part of the Kering Group, Alexander McQueen is committed to adapting to a changing world and welcomes applications from all qualified candidates.