Alexander McQueen Client Advisor

Shanghai • China

Tuesday, April 8, 2025

Alexander McQueen, a prestigious British luxury fashion house, was established by the visionary designer Lee Alexander McQueen in 1992. Since becoming part of the Kering Group in 2001, the brand has continued to thrive under the creative leadership of Seán McGirr as of December 2023. Renowned for its bold expression of individuality and unparalleled craftsmanship, Alexander McQueen operates from its design studio and atelier in London, consistently delivering innovative and high-quality fashion pieces.

1. Represent the company by effectively communicating the product and brand image to customers, enhancing customer satisfaction.
2. Ensure an exceptional shopping experience for all customers at all times.
3. Participate in sales and in-store displays across all product categories.
4. Maintain awareness of inventory levels to ensure successful sales outcomes.
5. Proactively utilize VIP data to promote the brand and products.
6. Ensure pre-sale and post-sale service levels meet company standards to maintain customer satisfaction and loyalty, thereby enhancing the brand image.
7. Handle customer complaints appropriately and seek managerial assistance when necessary.
8. Relay customer feedback to management promptly.
9. Stay updated on fashion trends and competitive landscape through various channels.

1. 1-2 years of relevant experience in luxury brand retail.
2. Strong sense of responsibility and proactive work attitude.
3. Excellent sales initiative and customer service awareness.
4. Candidates with more extensive experience may be considered for a senior sales position.

1. Exceptional communication and interpersonal skills.
2. Strong organizational and multitasking abilities.
3. Proficiency in leveraging customer data for sales and marketing.
4. Ability to handle customer complaints with professionalism.

1-2 years of experience in luxury retail, with potential consideration for senior roles based on additional experience.

The role offers a dynamic work environment within a leading luxury fashion house, with opportunities for professional growth and development.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity and inclusion, believing that a diverse workforce enriches the workplace and enhances adaptability in a changing world.